Computer Systems Administrator

Torch Technologies, Inc.•Eglin Village, FL

2d•Onsite

About The Position

Torch Technologies is seeking a Computer Systems Administrator to join a team to assist the 23rd Electronic Warfare Squadron, 350th Spectrum Warfare Wing (350 SWW), at Eglin AFB, Florida. The 350 SWW is the technical focal point for all electronic warfare (EW) support of warfighter systems for the Combat Air Forces (CAF). The mission of the 350 SWW is to develop and test mission data (MD) to defeat enemy radar and infrared guided missile systems, thus enhancing aircrew and aircraft survivability in combat. This mission includes operational EW testing, MD development/validation/verification, force development evaluation execution and facilitating foreign materiel exploitation. As a Computer Systems Administrator your duties will include the following, but are not limited to: Provide comprehensive IT support for client systems in a collateral and Special Access Program (SAP) environment. Resolves IT support requests from employees, answering and troubleshooting client computer system issues on DoW networks. Communicates with employees on the status of service requests, updating IT trouble tickets and documenting resolutions as needed. Possesses strong technical knowledge of DoW enterprise networks and client computing solutions. Diagnoses and resolves end-user computer issues by gathering and analyzing data to identify the root cause. Acts as a front-end SharePoint Site Designer / Power User to manage and support collaboration sites, lists, and user permissions. Provides foundational SAP user support, including troubleshooting common access and transaction issues. Manages and provides support for Communications Security (COMSEC) equipment, such as TACLANEs and ViPERs, and performs COMSEC manager duties. Effectively communicates and collaborates across multiple organizations to resolve complex technical issues. Administers user accounts, network rights, and access to systems and equipment in accordance with security policies.

Requirements

U.S. Citizenship
Must have a High School Diploma plus 6 years of applicable experience or an Associate's degree with 4 years of relevant experience or a Bachelor's degree in relevant discipline with 3 years relevant experience to meet education requirement.
Minimum of 3 years' progressive experience in IT support, preferably within a DoW enterprise environment
Must hold a current certification that meets the intermediate technical support role requirement (DoD 8140), such as CompTIA Security+, SSCP, GSEC, or GICSP.
Strong communication and customer service mindset, with the ability to explain complex technical concepts in simple language.
High-level knowledge of commonly used software, hardware, and client systems within a DoW enterprise environment.
Strong troubleshooting background with the ability to gather and analyze data to isolate the root cause of technical issues.
Ability to change system configurations, settings, and user permissions to resolve computer problems.
Can install, update, and troubleshoot existing software and hardware drivers on client systems.
Knowledge of or experience editing and designing sharepoint sites.
Knowledge of or experience providing functional user support for SAP applications.
Proven ability to work effectively in a team-oriented, collaborative environment.
Knowledge of, and the ability to apply, operational security (OPSEC) principles, physical security measures, and professional conduct required for working within Sensitive Compartmented Information Facilities (SCIF) and Special Access Program Facilities (SAPF).
A proven background in process improvement, with the ability to identify inefficiencies and recommend solutions.
Must have a Secret clearance (including SAP Eligibility) with the ability to obtain a Top Secret clearance within 9 months of job start, due to the sensitivity of customer-related requirements.

Nice To Haves

A Top Secret clearance with SAP eligibility is preferable.
Proficiency in Windows client operating systems.
Working knowledge of Linux is beneficial.

Responsibilities

Provide comprehensive IT support for client systems in a collateral and Special Access Program (SAP) environment.
Resolves IT support requests from employees, answering and troubleshooting client computer system issues on DoW networks.
Communicates with employees on the status of service requests, updating IT trouble tickets and documenting resolutions as needed.
Possesses strong technical knowledge of DoW enterprise networks and client computing solutions.
Diagnoses and resolves end-user computer issues by gathering and analyzing data to identify the root cause.
Acts as a front-end SharePoint Site Designer / Power User to manage and support collaboration sites, lists, and user permissions.
Provides foundational SAP user support, including troubleshooting common access and transaction issues.
Manages and provides support for Communications Security (COMSEC) equipment, such as TACLANEs and ViPERs, and performs COMSEC manager duties.
Effectively communicates and collaborates across multiple organizations to resolve complex technical issues.
Administers user accounts, network rights, and access to systems and equipment in accordance with security policies.