Computer Systems Administrator

Flagstar Bank • Troy, AL

6d

About The Position

The Technology Administrator supports daily IT operations across the bank this role manages day-to-day IT operations, ensuring that users and executives have reliable, secure, and compliant technology services. This role works independently to resolve issues, administer systems, and contribute to ongoing projects.

Requirements

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• 2+ Years in a technology position
• Excellent troubleshooting skills with hardware, OS, and software applications.
• Strong communication skills and customer service orientation.
• Strong process and procedure documentation skills.

Nice To Haves

• College, Vocational or Associates Degree (2 years or equivalent)
• Excellent troubleshooting skills with hardware, OS Win 11, and software applications.
• Strong communication skills and customer service orientation.
• Understanding of hardware lifecycle principles, asset management
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Responsibilities

• Provide comprehensive IT support for users across the organization.
• Contribute to technology rollouts, system upgrades, and process improvements.
• Document incidents, service requests, and solutions.
• Manage user access, system permissions, and account lifecycle.
• Monitor and maintain system performance, availability, and security.
• Ensure all activities adhere to bank security and compliance requirements.
• Ensure timely resolution of support tickets in accordance with SLAs.
• Act as a point of escalation for Associates and provide guidance.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Benefits

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees