Temporary - Computer Support Technician - Coast Center

Mendocino College • Ukiah, CA

45d • Onsite

About The Position

Mendocino-Lake Community College District is currently accepting applications for a Short- Term, Non-Continuing Computer Support Technician for our Coast Center location in Fort Bragg. This is a temporary, non-continuing position. Position is open until filled. We are seeking an equity-minded person who is committed to supporting our diverse student population and the District Mission. Please review our District Mission, Goals, and Values at the following website:MLCCD - Mission, Goals and Values. Under direction of the department manager, performs computer support activities; installs microcomputers and servers; recommends hardware and software solutions; trains users in equipment and software; maintains hardware and software inventory; assists in networking issues; troubleshoots network printer problems; provides instructional computer lab support for faculty and administrative staff; provides support for multi-media equipment, teleconferencing, provides support and training for smart classrooms. The primary work location will be in Fort Bragg, CA, however, travel to other centers or the Ukiah Campus could be required. We recommend downloading this job announcement as you prepare your application materials for submission. Incomplete applications will not be forwarded to the screening committee.

Requirements

• Must meet Human Resources guidelines for qualified hiring; including by not limited to a Live Scan background check and completion of TB test.
• Must have experience in Computer Support.
• High School Diploma / GED Equivalent
• Methods and procedures of operating electronic computers and peripheral equipment
• Administration (installation, maintenance, security, operation) of Windows Servers
• TCP/IP Lan/Wan environments and internet technologies and products
• Network strategies and a variety of network operating systems
• Operational and security procedures related to an instructional computer lab
• Teleconferencing and multimedia equipment
• Software licensing issues
• Recordkeeping techniques
• Basic troubleshooting techniques
• Macintosh and PCdesktop operating systems
• Various software applications and basic hardware for the PC and/or Macintosh
• Principles and theories of network systems and management
• Basic understanding of electrical safety procedures
• Verbal and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Deliver technical customer support
• Identify, troubleshoot and resolve a wide range of technical computer-related problems
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications as needed
• Read, understand and apply complex technical information including periodicals, journals, governmental regulations, and hardware/software manuals
• Master new computer technology
• Operate computers and peripheral equipment properly, accurately and efficiently.
• Test and upgrade a variety of software and hardware
• Organize, prioritize, and schedule workload.
• Work independently with little direction.
• Analyze situations accurately and adopt an effective course of action.
• Communicate effectively both verbally and in writing.
• Meet schedules and timelines.
• Provide assistance in operating teleconferencing and multi-media equipment
• Learn department and program objectives and goals
• Establish and maintain cooperative and effective working relationships with others
• Operate computers and peripheral equipment properly and efficiently
• Physical demands including sitting, standing, reaching, bending, walking, and lifting up to 70 lbs.

Nice To Haves

• AA Preferred

Responsibilities

• Performs computer support activities; responds to questions and resolves computer-related problems, analyzing whether hardware, application software, programming, or systems software are involved; redirects computer problems if necessary
• Receives, sets up, and loads software; installs microcomputers; receives and installs microcomputer peripherals including multiple models, hardware configurations, and a variety of system software
• Coordinates the activities of the instructional computer lab; assists and interacts with instructors to provide access for projects; organizes, maintains, and develops operational and security procedures for instructional computer labs, coordinating such between the college centers and the main campus.
• Provides computer support for instructional and/or administrative computer use; provides telephone and on-site support for students, faculty, departments, and other District personnel; provides computer and software resources for students
• Learns new software applications quickly; assists in overall software maintenance; upgrades to new versions; and monitors software for viruses as necessary.
• Evaluates, tests, and recommends selected hardware and software packages and determines features that best meet District needs; researches products and vendors for long-term support and dependability; works with vendors to get configurations and pricing on new computer equipment and repair components
• Trains users in the use and care of microcomputer equipment, minicomputer peripherals and associated software
• Stays current on technical changes by reading trade journals and hardware/software manuals; attends workshops and meetings as directed.
• Maintains hardware and software microcomputer inventory; oversees purchase orders from generation to receipt of items; orders computer supplies from vendors.
• Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, District network, the Internet and new computer technology; communicates solutions to end-users.
• Delivers, tags, and sets up end-user PC and Macintosh desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC and Macintosh hardware problems and mainframe, e-mail, Internet, and local-area network access problems.
• Coordinates timely repair of PC and Macintosh computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC and Macintosh computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
• Assists with network administration as related to server operating systems, TCP/IP and internet technology.
• Assists with telephone and telecommunications issues and planning also satellite and teleconferencing issues and planning as needed.
• Performs related duties as assigned.

Benefits

• The College offers a Bronze level benefit plan at the cost of the employee.
• Paid Time Off: The successful candidate will earn forty (40) hours of sick leave per fiscal year.
• Retirement: This position may be eligible for CalPERS Retirement (contingent upon number of hours worked within the fiscal year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED