Computer Support Technician
About The Position
DDC IT Services is seeking a Computer Support Technician to join our Wright Patterson Air Force Base Team . The candidate must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate This technician will be working directly with other Service Technicians to provide primary, secondary and/or advanced support to Air Force personnel. May be tasked with maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. Duties for the Computer Support Technician may include installing software and software patches, diagnosing and repairing hardware problems, monitoring networks, resolving hard disk failures, installing and configuring drivers, performing regular system upgrades, promoting data security, managing workstations, and writing documentation on computer best practices. Your outstanding tech expertise and knowledge of IT infrastructure will assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our computer systems are optimized for day-to-day operations.
Requirements
- Active DoD Secret Clearance
- One of the qualifying IAT Level II certification: -CCNA Security -CSA+ -GICSP -GSEC -Security+ CE -SSCP
- Minimum High School completion
- 6 months experience preferred
Responsibilities
- Provide hardware/software support - installation, update, configure, troubleshoot
- Provide support for IT equipment - PCs, printers, scanners, laptops, PDAs, and external peripherals
- Ensure applications and hardware meet end user requirements
- Support CAC (common access card) deployment and card readers, middleware and PKI certs
- Support onsite and remote customers as required
- Support software and hardware refresh/upgrade/configuration efforts - Windows, MS Office, MS Active Directory
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
