Computer Support Student Technology Assistant (Open to Work Study and Non-Work Study)

University of Texas at Austin

1d • $15 • Onsite

About The Position

Join Liberal Arts Instructional Technology Services (https://liberalarts.utexas.edu/laits/), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin. UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office: https://hr.utexas.edu/learning-development https://www.linkedin.com/learning/?u=36306084 https://hr.utexas.edu/student/SEED https://hr.utexas.edu/student/SEED/seed-workshops For more information about the College of Liberal Arts, please visit: https://liberalarts.utexas.edu/. As a LAITS Desktop Support Student Technician Assistant (STA) you will have the opportunity to assist professors all over campus in using their technology. As a Desktop Support STA, you will provide technical assistance on both Mac OS and Windows devices at our walk-up service desks and handle support via phone and online chat. STAs will work collaboratively with other students and full-time technicians to learn on how to provide technical assistance to faculty and staff. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.

Requirements

• Be a current undergraduate or graduate student at UT
• Enrolled in/completed 6 hours of course work in the spring 2026 semester.
• Strong attention to detail and organization skills.
• Demonstrate basic proficiency with both Mac and PC operating systems.
• Strong written and verbal communication skills.
• Punctual and dependable.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Prior experience with customer service and/or technical troubleshooting.
• Prior experience with assisting customer via phone or chat.
• Familiarity with computer hardware troubleshooting.
• Morning shift availability.

Responsibilities

• Provide technical support to faculty and staff customers deskside and from the service desk window or via phone/online chat.
• Maintain and update customer support interactions and resolutions using established ticketing system and defined procedures.
• Assist with special projects related to technical support or operations as needed.
• Transport various equipment across campus.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees