Classroom Support Student Technology Assistant (Open to Work Study and Non Work Study)
About The Position
Join Liberal Arts Instructional Technology Services ( https://liberalarts.utexas.edu/laits/ ), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin. UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office: https://hr.utexas.edu/learning-development https://www.linkedin.com/learning/?u=36306084 https://hr.utexas.edu/student/SEED https://hr.utexas.edu/student/SEED/seed-workshops For more information about the College of Liberal Arts, please visit: https://liberalarts.utexas.edu/ . The LAITS Classroom Support Student Technology Assistant (STA) is responsible for supporting and maintaining classroom technology across campus. STAs will work collaboratively with other students and full-time technicians to provide help desk support for the learning technology in classrooms and other spaces on campus. STAs can expect to learn about the design, installation, and support of Classroom audio/video technology. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.
Requirements
- Be a current undergraduate or graduate student at UT
- Enrolled in/completed 6 hours of course work in the spring 2026 semester.
- Conduct campus-wide classroom technology checks from 6:00 – 8:00 a.m., at least 2-3 days out of Monday – Friday.
- Strong attention to detail and organization.
- Demonstrate basic proficiency with both Mac and PC operating systems
- Strong written and verbal communication skills
- Punctual attendance
- Ability to work independently and in a team-oriented environment
- Ability to provide good customer service to faculty, staff, and students.
- Relevant education and experience may be substituted as appropriate.
Nice To Haves
- Availability to work 6:00AM – 8:00AM for Morning Classroom checks.
- Familiarity with AV systems and components
- Prior experience with customer service and/or technical troubleshooting
- Familiarity with online video conferencing platforms such as Zoom and Teams.
Responsibilities
- Conduct campus-wide classroom technology checks from 6:00–8:00 a.m. or 6:00 – 8:00 p.m . to ensure functionality ahead of scheduled classes.
- Staff the Classroom Support Help Desk, providing phone and in-person support for Faculty/Staff experiencing classroom technology issues.
- Dispatch to classrooms in response to active technology support requests.
- Create support tickets for classroom technology issues and user-reported problems.
- Transporting equipment, tools, or other supplies to various buildings on-campus.
- Assist Classroom Support Technicians with various projects as assigned.
Benefits
- UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
