Computer Support Specialist

LifeSouth Community Blood Centers•Gainesville, FL

5d•$20 - $22•Onsite

About The Position

LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Computer Support Specialist in Gainesville, FL. The Computer Support Specialist (CSS) is the first point of contact for supported users having technical questions or issues with a variety of standard and proprietary software applications and hardware products. The CSS handles calls and email, troubleshoots and documents issues, and provides resolution or escalates to the next tier of support as appropriate. Excellent customer service and taking ownership of issues are key elements of the position, demonstrated by research, monitoring escalated items and providing updates to supported users through resolution. This is an on-site position. Attendance is a requirement for this position. If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered. LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need. Our Mission To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities. If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered. This is a full-time position. Starting salary is $20.00 - $22.00 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace. The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position. LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer. If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.

Requirements

One to two years of experience in a help desk, deskside support or call center computer support environment
IT and/or help desk certifications (MCP or CompTia A+) required
Experience with ticketing applications and call center applications
Strong technical troubleshooting and customer service skills
Strong verbal and written communication skills
Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc.

Nice To Haves

College or technology school degree preferred
Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience.

Responsibilities

Answer internal and external customer calls and email in accord with internal service levels and standards
Document issues accurately and in detail in the help desk ticketing application. Follow established processes and standards for opening, updating, assigning and closing tickets
Notify management of potentially dissatisfied internal or external customers
Monitor call queues, email and voicemail to ensure prompt answer and follow up
Explain technical details in a plain, clear and simple manner
Use issue identification and troubleshooting methodologies to advance issues toward resolution
Utilize knowledge base, print and online documentation
Contribute information and solutions to the knowledge base, update documentation and share insight with the support team
Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team
Monitor, research and follow up on open tickets
Provide end users and customers with status updates on open tickets
Maintain knowledge and proficiency with supported applications and platforms
Participate in help desk and client training sessions

Benefits

Generous Paid Time Off (PTO)
Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
Supplemental insurances including life, cancer, accident, and disability
Access to mental wellness resources and counseling through telehealth
Free basic life insurance for full-time employees
Holiday premium paid on certain holidays
Health Savings Account (HSA) with employer match each pay period
Employer funded retirement plan for vested employees & 403b offered
Access to wages prior to pay day

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