Computer Support Analyst (3579)

THE SALVATION ARMY•Alexandria, VA

1d•Onsite

About The Position

Under the general direction of the Divisional IT Manager provides technical support to Divisional staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of all computer hardware/software supported by the Information Technology Department including Windows, Mac OS and basic networking; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner; may also design, code, and test computer programs to interface with specific products. The incumbent will implement and lead training classes as directed by the Divisional IT Manager and provide individual end user training.

Requirements

Associate’s Degree in Information Technology or related field or two years of technical college from an accredited college or university - Preferred, AND
Three years experience performing computer repair work with some experience performing individual and classroom training of computer applications preferred; OR
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Nice To Haves

One or more relevant certifications are preferred upon hire.

Responsibilities

Provides technical support and problem-solving assistance to all computer users on-site and in the field via telephone or remote support software; diagnoses problems to determine if it is within the software program, client application, or hardware; resolves problems by checking type of computer, software, and client application.
Sets-up and installs personal computers and peripheral equipment; builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, Mac OS, Internet interface, Office 365 and Adobe products.
Installs optional hardware such as memory chips, modems, math co-processors, emulation boards, and font cartridges; modifies software programs accordingly. Installs and sets-up various software applications and upgrades; tests installations to ensure proper functioning.
Prioritizes repair work in attempt to meet needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner. If on-site work is determined to be required, will coordinate with Computer Support Specialists or Network System Administrators for scheduling on-site visits.
Disables computer and peripheral equipment when necessary to relocate or change layout of equipment. Performs necessary data back-ups before troubleshooting or repairing computers.