Computer Support Analyst

Netrix Global • St. Louis, MO

274d

About The Position

This Computer Support Technician position is located in MO or PA of the United States based role for future needs. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Technician to provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Provide assistance concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.

Requirements

• Minimum of 2 years experience in hardware support & maintenance.
• Excellent troubleshooting skills.
• Strong understanding of Microsoft operating systems.
• Able to identify when something is wrong or is likely to go wrong.
• Excellent communication skills.
• Highly self-motivated and independent.
• Ability to multi-task and work with minimal supervision.
• Must maintain current technical understanding of technology within discipline.
• This position might require a Biometric Background Check based on customer need.

Responsibilities

• Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately.
• Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards.
• Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity.
• Perform daily follow up on all assigned open incidents.
• May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Train users in the proper user of hardware and software.
• Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users.
• Provide AV and/or Conference Room Support as needed per the client.
• Acquire and maintain a working knowledge of ITIL Incident and Change Management functions.
• Develop, document and communicate procedures to resolve user problems.
• Participate in internal and client projects as required.
• Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users.
• Identify, research, and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected.
• Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations.
• Attend staff and client meetings as required.
• Participate in mandatory on-call rotation as required.
• Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.

Benefits

• Competitive compensation package.
• Comprehensive group benefits to meet the needs of you and your family.
• Flexibility and time off when you need it.
• Casual work environment.
• Remote/home office option with some travel required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees