Computer Support Analyst Levels 1-5 (Represented)

Metropolitan Transportation Authority-posted 10 months ago
$57,100 - $123,862/Yr
Full-time • Entry Level
New York, NY
Transit and Ground Passenger Transportation
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The primary purpose of this position is to provide technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment. This position is eligible for telework. New Hires are eligible to telework 30 days after their effective date of hire.

  • Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
  • Provide first and second level help desk / desktop support for all IT related technical problems and services.
  • Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
  • Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
  • Timely and accurate completion of all Call Center data in accordance with IT requirements.
  • Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
  • Participate in the evaluation of new products and technologies.
  • Evaluate user requests and requirements and recommend effective technological solutions.
  • Guide fewer senior technicians and staff in the performance of their tasks.
  • Assist with supporting, maintaining, and administering corporate email system and environment.
  • Design and engineer solutions and standards to be applied within the section.
  • Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.
  • Plan, design and engineer solutions and projects to be implemented within the section.
  • Contribute to the planning and coordination of tasks associated with technology related projects.
  • Lead the planning and coordination of tasks and activities in support of IT related projects and initiatives.
  • Assume complete ownership of the desktop elements of a project or the implementation of a large-scale system.
  • Manage and participate in all technical and non-technical tasks, such as entering procurement requests, while ensuring that milestones are met according to plan and quality of the final product is high.
  • Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 1 years' experience installing, maintaining, and supporting desktop technologies in an office environment for Level 1.
  • Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 5 years' experience for Level 2.
  • Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 7 years' experience for Level 3.
  • Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 10 years' experience for Level 4.
  • Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 12 years' experience for Level 5.
  • Basic knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including operating system software, MS Office suite, and commonly used desktop peripherals.
  • Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
  • Strong oral and written communications skills.
  • Strong analytical skills.
  • Strong people skills.
  • Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
  • Must possess a valid driver's license.
  • Proven ability to multi-task and to meet deadlines.
  • Write and edit documents to keep procedures current.
  • Develop shell scripts to automate daily reports and notifications.
  • Install, upgrade, Control-M Server with Agents and EM components.
  • Create reports using Control-M Reporting Facility.
  • Working knowledge of Control-M in UNIX environment.
  • Working knowledge of Control-M Enterprise Manager Security options.
  • Working knowledge of Control-M Enterprise Server components.
  • Working knowledge of PeopleSoft Application.
  • Proven in-depth knowledge of Control-M version 8 and 9.
  • Proven ability to handle job scheduling functions.
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