Computer Repair Technician

Trafera • Madisonville, LA

32d

About The Position

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, state and local governments and expanding to commercial markets. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers. Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company's CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions. We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work. Your contributions as a member of our Repairs team will play a vital role in maintaining our strong customer partnerships, enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today's challenges and shape tomorrow. The Repair Technician is responsible for diagnosing and repairing defective customer systems in accordance with established processes and guidelines. This will include interpreting warranty entitlement coverage, determining needed parts under the correct entitlement, documenting information, and following established timeframes and standards. In doing this work, you will be expected to efficiently use your time to meet individual repair KPIs while maintaining quality and accuracy.

Requirements

• High school diploma or GED
• 1 year of progressive experience in computer or electronic device repair
• Demonstrated problem-solving skills
• Strong written and verbal communication skills with the ability to effectively document and communicate repair needs
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
• Self-directed work style, able to work autonomously, prioritize and deliver results

Responsibilities

• Diagnose and repair defective devices by examining external and internal components to confirm reported deficiencies, validate deficiencies
• Determine part needed to fix described issue and impact to warranty entitlement
• Follow established processes to ensure accurate documentation of diagnosis and repair, parts needed for repair, inventory counts and parts utilization
• Repair devices by installing motherboards, screens, keyboards, and other computer components
• Effectively and efficiently work to achieve successful individual and team based quality and other performance standards
• Collaborate with internal team members to check quality of repairs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees