Computer Procedures Coordinator

International Brotherhood of Teamsters•Washington, DC

34d•$64,392 - $67,334•Onsite

About The Position

The International Brotherhood of Teamsters is a labor union fighting for worker rights and representing over 1.3 million members in a wide range of occupations in both private and public sectors. We are looking for a Computer Procedures Coordinator to join the staff of our Affiliate Bookkeeping Systems department at the Teamster headquarters located in Washington, DC. This is an in-office role, requiring on-site work at our headquarters. Under the general supervision of the Department Director, this help desk role supports and assists users at Affiliate offices located throughout the United States, Canada, and Puerto Rico in bookkeeping and membership management software.

Requirements

Excellent problem-solving and troubleshooting skills.
The ability to communicate effectively in an accessible manner to non-technical users.
Customer-service focus and helpful mindset.
Strong technical and procedural understanding as well as the ability to communicate clearly with others.
Fluency in Microsoft Windows, and Microsoft Office suite (Word, Excel, and Access).
Previous experience in technical support, accounting, finance, or another related field.
QuickBooks Desktop certification or a minimum of five years’ experience required.

Responsibilities

Assisting users, via phone and internet, in analyzing and solving procedural problems related to our proprietary dues collection and member management system (i.e. recording the collections of dues, membership status changes, corrections, printing custom reports, and general inquiries).
Assisting users, via phone and internet, regarding inquiries pertaining to Intuit QuickBooks bookkeeping software (i.e. writing checks, entering journal entries, troubleshooting errors with custom reports, and general bookkeeping inquiries).
Answering and directing incoming calls, taking messages, and responding to emails.
Being adept in the membership and bookkeeping procedures and guidelines as required by the International Brotherhood of Teamsters and ensuring those guidelines are followed when assisting Affiliate users.