Computer Operator

GBS Solutions•Gaithersburg, MD

About The Position

We are actively recruiting for a Part Time Computer Operator. The Computer Operator position has the responsibility of monitoring multiple data centers using state-of-the-art tools and software. The individual will interact daily with the customer and users. Job Functions Initialize and operate computers, servers, auxiliary equipment, peripherals, and information systems according to established procedures Monitor the status of network, network security, and communications equipment components; interpret console messages from system software or applications programs; and perform required actions Perform basic physical work on servers per customer request, including but not limited to server reboots, racking and stacking, network troubleshooting, etc. Note malfunctions, research error messages, and reconfigure systems to bypass failing components Distribute output materials and manage production supplies Load and unload magnetic tapes, perform tape drive maintenance, and initiate and maintain logs of tapes used in system management runs Maintain console logs on system status and problems, including monitoring and recording power, humidity, room temperature, UPS readings, battery monitoring control and readings, and other facility environmental statistics Perform daily systems backup Inform users and managers about the status of services Maintain applicable records, including user lists and equipment inventories Work weekends and/or on designated shift rotation schedules Perform basic maintenance of the immediate data center space, including cleaning, floor tile removal / replacement, etc. Communicate / coordinate higher level required maintenance with the onsite facilities maintenance staff Perform yearly facility audits Weekly virtual training sessions to obtain and maintain our specific data center support certifications Perform security monitoring and escort duties for customers / contractors without authorized access

Requirements

Experience operating a computer and Windows system utility applications (file explorer, Windows search, Windows settings, etc.) required to effectively manage a computer
Experience with MS Office tools
Must be able to push, pull, lift to waistline up to 50 lbs. comfortably
Regularly work in underfloor plenum – working with equipment while crouching, lying down, etc.
Comfortably walk long distances to attend other facilities, events, offices onsite
Quickly and comfortably ascend / descend 5 flights of stairs in case of emergency
High School Diploma or Equivalent
A background check will be required.

Nice To Haves

Customer service experience preferred
Data center experience preferred

Responsibilities

Initialize and operate computers, servers, auxiliary equipment, peripherals, and information systems according to established procedures
Monitor the status of network, network security, and communications equipment components; interpret console messages from system software or applications programs; and perform required actions
Perform basic physical work on servers per customer request, including but not limited to server reboots, racking and stacking, network troubleshooting, etc.
Note malfunctions, research error messages, and reconfigure systems to bypass failing components
Distribute output materials and manage production supplies
Load and unload magnetic tapes, perform tape drive maintenance, and initiate and maintain logs of tapes used in system management runs
Maintain console logs on system status and problems, including monitoring and recording power, humidity, room temperature, UPS readings, battery monitoring control and readings, and other facility environmental statistics
Perform daily systems backup
Inform users and managers about the status of services
Maintain applicable records, including user lists and equipment inventories
Work weekends and/or on designated shift rotation schedules
Perform basic maintenance of the immediate data center space, including cleaning, floor tile removal / replacement, etc.
Communicate / coordinate higher level required maintenance with the onsite facilities maintenance staff
Perform yearly facility audits
Weekly virtual training sessions to obtain and maintain our specific data center support certifications
Perform security monitoring and escort duties for customers / contractors without authorized access