Computer Operator IV

DMI

3d • Remote

About The Position

DMI is seeking a Computer Operator IV to join us
The Computer Operator IV is a senior-level practitioner responsible for the advanced operation, monitoring, and administration of TSA’s enterprise computing systems, including data center infrastructure, server platforms, and operational systems supporting TSA’s mission-critical environment.
This individual applies deep operational expertise to ensure the continuous availability and performance of TSA IT systems, responds to system alerts and operational anomalies, and coordinates with engineering teams and the O&M contractor to resolve complex technical issues in a timely manner.
The Computer Operator IV supports TSA’s 24x7x365 operational requirements and may be called upon during after-hours windows to support deployments, maintenance activities, and incident response.
In this role, the Computer Operator IV develops and maintains comprehensive operational procedures, runbooks, and troubleshooting guides that support consistent and reliable system operations across TSA’s distributed computing environment.
The individual contributes to the planning and execution of system transitions under TALON task orders, participates in 14-day operational testing periods following engineering deployments, and provides operational readiness assessments that inform GO/NO-GO decisions for production releases.
The Computer Operator IV also mentors junior operators and provides technical input to engineering teams regarding operational feasibility and supportability of proposed solutions.

Requirements

• A minimum of 9 years of computer operations experience in large enterprise or federal environments is required, with expert-level proficiency in data center operations, server administration, system monitoring platforms, and incident management processes.
• Experience operating within FISMA-governed IT environments and familiarity with DHS/TSA IT policies and ITSM frameworks (e.g., ServiceNow) are expected.
• All personnel must be U.S. citizens or Lawful Permanent Residents with the ability to obtain TSA fitness determination and PIV card access, and must be able to support shift-based or on-call operational requirements consistent with TSA’s 24x7x365 mission.
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Must be a U.S. Citizen

Responsibilities

• Advanced operation, monitoring, and administration of TSA’s enterprise computing systems, including data center infrastructure, server platforms, and operational systems supporting TSA’s mission-critical environment.
• Applies deep operational expertise to ensure the continuous availability and performance of TSA IT systems
• Responds to system alerts and operational anomalies
• Coordinates with engineering teams and the O&M contractor to resolve complex technical issues in a timely manner.
• Supports TSA’s 24x7x365 operational requirements and may be called upon during after-hours windows to support deployments, maintenance activities, and incident response.
• Develops and maintains comprehensive operational procedures, runbooks, and troubleshooting guides that support consistent and reliable system operations across TSA’s distributed computing environment.
• Contributes to the planning and execution of system transitions under TALON task orders
• Participates in 14-day operational testing periods following engineering deployments
• Provides operational readiness assessments that inform GO/NO-GO decisions for production releases.
• Mentors junior operators and provides technical input to engineering teams regarding operational feasibility and supportability of proposed solutions.

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed