Computer Operator III
About The Position
COMPUTER OPERATOR III Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator III for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Computer Operator III, the work you’ll do at GDIT will be impactful to the mission of Army Network Enterprise Technology Command. You will play a crucial role by operating as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues, assist computer users and organizations. Provide technical help directly to computer users. Lead/Manage/Support by operating as the Tier II support point following escalation from the Army Enterprise Service Desk. Collaborate with peers, coworkers and end users to provide technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems. Drive success by troubleshooting and resolving incidents involving end-user devices, software applications, and basic network connectivity. Installing, configuring, and maintaining desktops, laptops, tablets, printers, and related peripherals. Delivering hands-on support for hardware and software issues, including performance, access, and connectivity concerns. Guiding users through troubleshooting steps and provide training on new hardware and software deployments. Escalating complex or unresolved issues to senior technicians and document standard support procedures. Maintaining inventory of parts and equipment; log all service and repair activities. Performing system set-ups and onboarding support for new personnel. Communicating recurring technical issues and major incidents to team leaders and management. WHAT YOU’LL NEED TO SUCCEED Bring your Teir II Computer Operator expertise along with a drive for innovation to GDIT.
Requirements
- Education: Associate degree or equivalent experience.
- Experience: Three years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
- Technical skills: DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND.
- Security clearance level: Secret
- Role requirements: Ability to work under pressure and manage time efficiently, ability to analyze customers’ computer problem to diagnose it and determine the cause, document customers’ descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills.
- US Citizenship Required: Yes
Nice To Haves
- Additional Industry Certifications: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft training certification. Taking the exam is not a requirement. – Required within 60 days of start.
- ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. – Required within 30 days of start.
Responsibilities
- Operating as the first point of contact after the Army Enterprise Service Desk (Tier 1)
- Addressing incidents and service requests involving end‐user devices and basic networking issues
- Providing technical help directly to computer users
- Operating as the Tier II support point following escalation from the Army Enterprise Service Desk
- Collaborating with peers, coworkers and end users to provide technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems
- Troubleshooting and resolving incidents involving end-user devices, software applications, and basic network connectivity
- Installing, configuring, and maintaining desktops, laptops, tablets, printers, and related peripherals
- Delivering hands-on support for hardware and software issues, including performance, access, and connectivity concerns
- Guiding users through troubleshooting steps and provide training on new hardware and software deployments
- Escalating complex or unresolved issues to senior technicians and document standard support procedures
- Maintaining inventory of parts and equipment; log all service and repair activities
- Performing system set-ups and onboarding support for new personnel
- Communicating recurring technical issues and major incidents to team leaders and management
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
