COMPUTER OPERATIONS SUPERVISOR - 36000739

State of Florida • Tallahassee, FL

29d • Onsite

About The Position

This is a supervisory position which encompasses the operation of multiple central site large scale computer systems, as well as computer peripheral equipment. Performs a variety of highly responsible duties involving independent judgment and initiative, some of which may be of a sensitive nature. Monitors the computer systems for efficiency and timeliness of activities. Responsible for supervising all lower-level employees on an assigned shift. Confers with system analysts, vendors, and all users of the Lottery computer equipment. Customer service and working with technical vendors are also major parts of this position.

Requirements

• IBM servers with the AIX operating systems.
• Microsoft Widows servers with Windows server operating systems.
• Operation a variety of data processing equipment.
• Operation of computer peripheral equipment
• PC experience in a Microsoft Windows environment.
• High School Diploma or equivalent (GED) required.
• Successful passing of a criminal background check (state, local, and national) is required).
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Responsibilities

• Supervises all Tallahassee Data Center Operators including approving time, completing performance evaluations, and assisting in scheduling staff during shortages. Developing training for assigned staff to ensure compliance with all policies and procedures. Coordinate and manage workload of all Computer Operations activities and handle administrative duties.
• Performs Production Control analysts’ tasks such as scheduling jobs, releasing jobs, releasing streams, etc. This will provide coverage for essential Production Control duties in the absence of the Production Control staff.
• Operates all components of the Lottery’s computer systems. This includes timely completion of monitored jobs and, processing daily draws for games that occur during a specific shift time frame. Helps to plan workloads, work flows, and priorities for job scheduling. Makes corrections necessary to complete work on schedule.
• Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines.
• Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor’s reports. Must be able to handle any draw discrepancies according to approved emergency procedures. Also, must be able to resolve any balancing issues as per standard operating procedures.
• Provides necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
• Operates all components of the Lottery’s computer systems.
• Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc.
• Requests service as needed on all computer systems should problems arise. Coordinates the resolution of all problems during and after normal business hours.
• Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
• Maintains operating records on production and performance reports. Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel,
• Trains other Computer Operations staff as needed. Supervises the CSO section if the CSO Manager is absent.
• Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues.
• Assists employees in the Tallahassee and the Orlando Data Center as needed.
• Assists in the creating, updating, and reviewing of all Computer Systems Operations standard operating procedures (SOPs), and backup and recovery procedures and processes.
• Attendance is an essential function of this position.
• Performs other related duties as assigned.

Benefits

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees