Computer Hardware Technician I

University of South Florida•Tampa, FL

About The Position

PRIMARY PURPOSE: The Computer Hardware Technician’s primary purpose is to diagnose issues with various types of computer hardware, operating systems, and software, and conduct the needed repairs for USF departments, faculty, staff, and students. ORGANIZATIONAL SUMMARY: Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America. USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu) ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. USF offers GREAT BENEFITS to full time employees!! Medical Insurance Dental Insurance Vision Insurance Paid Vacation Days Paid Sick Days 11 Paid Holidays Various Retirement Options , including 401K employer match Tuition Assistance (available for yourself, spouse, partner or dependent) For more information about your total compensation package and other USF benefits, please visit: Work at USF

Requirements

High School Diploma or Equivalent and 2 years of experience in a technical field.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Possession of a valid Florida driver’s license is required.
Hardware: This job requires that the employee be able to perform component-level troubleshooting and diagnostics including the use of appropriate diagnostic tools and testing equipment.
The applicant should have an in-depth knowledge of standard computer architecture and components such as motherboards, CPUs, RAM, hard drives, and power supplies.
They should be able to identify parts and assess their compatibility with given hardware systems.
The applicant should be familiar with proper procedures for computer disassembly and reassembly, including the use of appropriate personal protective equipment.
Additionally, the applicant should be familiar with troubleshooting peripheral devices such as printers, monitors, keyboards, mice, and external drives.
A solid understanding of warranty repair procedures and documentation requirements is essential for this position.
Software: The applicant should demonstrate proficiency in troubleshooting various operating systems including Windows, Android, macOS and iOS.
They must be capable of performing system configuration and optimization tasks as well as virus and malware clean-up.
A comprehensive knowledge of common software issues and their solutions is essential for success in this role.
The successful candidate must possess strong communication skills, including the ability to clearly explain technical issues to non-technical users in a customer service-oriented manner.
Active listening during problem intake and professional written communication for documentation and status updates are essential.
The applicant should demonstrate excellent interpersonal skills, with the ability to build rapport with faculty, staff, and students while maintaining a professional demeanor in all client-facing situations.
Strong organizational abilities are critical for this position, including effective time management and the ability to prioritize multiple service requests simultaneously.
The role requires meticulous attention to detail in documentation, parts and component inventory management, and consistent progress tracking and follow-up.
Additionally, the applicant should possess leadership capabilities, including the ability to supervise, train, and mentor temporary and student workers, as well as delegate tasks appropriately.
Analytical thinking and a systematic approach to problem-solving, combined with the ability to work independently, are necessary for success in this position.
The candidate must remain current with evolving industry standards, including operating system updates and versions, as well as changes in hardware technology that necessitate new repair techniques and tools.
The candidate will also be responsible for obtaining and maintaining manufacturer-specific certifications required to conduct warranty repairs on various devices, with particular emphasis on Mac and Dell products.

Responsibilities

Hardware Diagnosis and Repair Diagnose issues with various types of computer hardware and related peripherals
Conduct repairs for departments, faculty, staff, and students at USF
Disassemble and test equipment at the component level
Order appropriate replacement parts
Replace malfunctioning components with known good components
Reassemble equipment
Software and Operating System Support Diagnose issues with university-supported software and operating systems
Conduct needed fixes or implement workarounds
Inventory and Documentation Management Maintain inventory of parts and components
Track progress of service requests and update ticketing systems
Log repairs and services performed
Provide regular updates on work progress to clientele and supervisor
Service Request Management Receive and address incidents and service requests from individual end users, IT Service Management, and IT Leadership
Conduct in-person interactions during intake and initial assessment of technical issues
Supervision Supervise temporary and/or student workers
The position also requires obtaining and maintaining certifications to complete repair work on devices under warranty and out of warranty.