Computer Cell Technician

ZEISS Group•Minneapolis, MN

1d•Onsite

About The Position

ZEISS, a company with over 180 years of history, is a pioneer in science and technology, focusing on innovation for a sustainable future. They operate globally with diverse portfolios in Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology, employing over 42,000 people worldwide, with over 4,000 in the US and Canada. The Computer Cell Technician role is located onsite in Maple Grove, MN, and involves working independently and as part of a team to support internal and external customers with software and licensing.

Requirements

A minimum of 2 years’ experience in a computer-related field
SAP Hanna S4 knowledge
1 year of IT hardware experience working with desktops and laptops
Computer Repair 1 year
Good Understanding of Microsoft Windows 7/10
Proficiency with Microsoft Office/Office 365 is required
Must have effective communication skills, both oral and written, with internal co-workers, and personnel of all skill levels
Understanding of common manufacturing processes
Ability to learn quickly and adapt to an ever-changing environment
A general understanding of product licensing as related to the computer industry
Must be able to develop technical training and/or procedure documentation for end-users
Self-motivated with good time management skills and the ability to multi-task
Willingness to participate in on-going technical training

Nice To Haves

Associate’s degree in information technology or related field preferred
Preferred Experience trouble shooting software and hardware

Responsibilities

Take point on SMA contract issue resolution and automated Portal software fulfillment problems
Provide extensive knowledge resources and assistance on software options, software materials, computer hardware and materials, and licensing history of seats
Resolution of SAP software materials in the US and multiple different SAP system configuration issues blocking both manual and automated software order fulfillment
Provide feedback to the software product managers both within the US and worldwide about software usage, software licensing process, and issues and roadblocks impacting these systems
Plan and manage software rollouts, including new Portal rollouts, new licensing system rollouts, and work with those teams to make sure that the US handled changes to software options, licensing, and versions smoothly
Plan and execute high-level reworks of software and CRM records when changes were made (example: PiWeb Nodelocked change)
Confirm and check accuracy of software maintenance agreement orders and contracts
Support IT hardware and software used on the shop floor