Computer Associate (Operations) Levels I - III (TWU)

Metropolitan Transportation Authority•New York, NY

32d•Hybrid

About The Position

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. This class of positions encompasses either supervising units of personnel operating computer consoles and computer peripheral devices or serving as a technical resource person in the monitoring, troubleshooting, diagnosis, and problem resolution of mainframe computer operations or data communication. There are three Assignment Levels within this class of positions. The following are typical assignments within this class of positions. All personnel perform related work. Level I: Under general supervision, with vary considerable latitude for independent initiative and judgment: supervises the activities of subordinates in one or more computer operations units of considerable size; or serves as a technical resource person in the performance of mainframe computer operations; or performs as a technical resource person in the diagnosis of and, when feasible, the correction of telecommunications hardware problems to maintain efficient functioning of telecommunication operations and to minimize downtime in the case of system failure. Level II: Under direction, in addition to performing the duties described above with great latitude for independent initiative and judgment: supervises a large mainframe computer operations environment; or is responsible for performing very difficult and complex console and peripheral equipment operations; or serves as a technical resource person in a complex mainframe computer operations environment which may include multiple mainframes and a large data communications network or in a complex computer environment which includes a large communications network. In addition, performs tasks such as the following: Schedules production and assists in the solution of operational and scheduling problems. Establishes and ensures adherence to uniform performance standards and efficient methods of work. Trains, instructs, and schedules computer operations personnel. Level III: Under general direction, in addition to performing the duties described above with very great latitude for independent initiative and judgment: supervises a large and complex mainframe computer operations environment; is responsible for performing extremely difficult and complex console and peripheral equipment operations; or serves as a technical resource person in a highly complex computer operations environment which typically includes multiple mainframe computers and a large data communications network, or in a highly complex computer environment which includes a large communications network. In addition, performs tasks such as the following: Performs administrative work related to the operation of the mainframe installation. Plans, assigns, and reviews the work of subordinates and is generally responsible for the satisfactory completion of the work performed. Performs related functions required for the continued and effective operation of the computer.

Requirements

A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time experience, acquired within the last eight years, working on large-scale mainframe computer operations or mainframe data communication networks; or
A baccalaureate degree from an accredited college and three years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or
A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or
A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience, acquired within the last eight years, as described in "1" above.

Responsibilities

Supervises the activities of subordinates in one or more computer operations units of considerable size
Serves as a technical resource person in the performance of mainframe computer operations
Performs as a technical resource person in the diagnosis of and, when feasible, the correction of telecommunications hardware problems to maintain efficient functioning of telecommunication operations and to minimize downtime in the case of system failure
Supervises a large mainframe computer operations environment
Responsible for performing very difficult and complex console and peripheral equipment operations
Serves as a technical resource person in a complex mainframe computer operations environment which may include multiple mainframes and a large data communications network or in a complex computer environment which includes a large communications network
Schedules production and assists in the solution of operational and scheduling problems
Establishes and ensures adherence to uniform performance standards and efficient methods of work
Trains, instructs, and schedules computer operations personnel
Supervises a large and complex mainframe computer operations environment
Responsible for performing extremely difficult and complex console and peripheral equipment operations
Serves as a technical resource person in a highly complex computer operations environment which typically includes multiple mainframe computers and a large data communications network, or in a highly complex computer environment which includes a large communications network
Performs administrative work related to the operation of the mainframe installation
Plans, assigns, and reviews the work of subordinates and is generally responsible for the satisfactory completion of the work performed
Performs related functions required for the continued and effective operation of the computer