Computer Associate Operations

City of New York•New York City, NY

About The Position

Note: Only those serving in the permanent civil service title of Computer Associate (Operations) will be considered. The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY), seeks a full-time Data Center Operator with the Bureau of Technology Development and Systems (BTDS). Reporting directly to the Deputy Director of Public Safety Support. The successful candidate will be responsible for the daily support, installation, and monitoring of critical systems. The Data Center Operator plays a critical role in monitoring, reporting on, and supporting the high-availability systems relied upon by FDNY Fire and EMS personnel. These systems such as FireCAD, EMSCAD, and other dispatch and public safety platforms are essential to effective emergency response. While the primary responsibility centers on maintaining data center operations and ensuring system reliability, the role also includes performing traditional desktop and peripheral support tasks as needed.

Requirements

A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Responsibilities

Engage professionally with FDNY personnel at all levels and collaborate closely with technical teams across BTDS.
Perform scheduled operational tasks to ensure continuous availability of FireCAD, EMSCAD, and other mission-critical systems.
Monitor all primary and backup hardware, software, peripherals, and applications, promptly identifying and addressing issues.
Escalate unresolved incidents in accordance with established escalation procedures.
Maintain thorough logs and documentation of support activities, incidents, and resolutions.
Create and manage operational templates and logs to support data tracking, reporting, and process improvement.
Serve as the primary point of contact for incoming IT-related calls, including user requests, issue reports, and system updates.
Provide hands-on support for desktop applications, end-user hardware, and local or networked printers.
Troubleshoot and resolve LAN/WAN issues, covering both hardware and software components.
Diagnose and repair network communication problems involving routers, hubs, switches, and modems.
Perform routine system maintenance and follow IT operations best practices.
Support systems requiring 24/7 uptime while working 12.5-hour shifts, including days, nights, weekends, and holidays.