Computer-Aided Dispatch Administrator

Axxum Technologies•Chicago, IL

22d

About The Position

The CAD Administrator manages and maintains the Computer-Aided-Dispatch (CAD) system. ensuring it runs efficiently, securely, and supports emergency services. This role involves installing, configuring, and troubleshooting software, managing databases, and trainer users. The administrator collaborates with IT teams, public safety personnel, and vendors to enhance system functionality while ensuring accurate data for reporting and analysis.

Requirements

A bachelor’s degree is preferred, but a high school diploma or equivalent with several years of relevant experience may be acceptable. Experience should include systems implementation, application support, or software administration with CAD software products. Public safety agency experience (dispatch, police, fire, and/or EMS) is also desirable.
Extensive experience with CAD/RMS (Records Management Systems) in emergency response environments.
Strong knowledge of mobile data terminals (MDT), emergency dispatch, and public safety software.
Hands-on experience with database management, system configuration, and technical troubleshooting.
Strong analytical skills for data query, transfer, and statistical analysis.
Familiarity with security protocols and user account management within CAD systems.
Proficiency in SQL, including views, stored procedures, and database schema
Understanding of standard GPS protocols (TAIP and NMEA)
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
Experience with relational data modeling principles and techniques.
Ability to troubleshoot application system issues including hardware, network and third-party components.
Minimum of 5+ years of public safety applications experience involving CAD/Mobile systems, and other emergency 911 center operations
Basic knowledge and experience with Mobile CAD functionality
Basic knowledge and experience of GPS systems
Basic knowledge and knowledge of CAD mapping and layers.
Experience with a Windows-based CAD system

Nice To Haves

Certifications or degrees in Emergency Medical Science, Fire Science, Criminal Justice, or a related field are highly desirable.
Trainer/Instructor experience (desirable)
Previous experience with Tri-Tech Software (highly desirable)
Completion of a Public Safety Dispatch Academy or Certified Training Program (desirable)
Experience with or deploying enterprise hardware and software solutions (highly desirable).
Law Enforcement, Fire, or EMS experience (desirable)
Member of the Association of Public-Safety Communication Officials (APCO) (desirable)

Responsibilities

CAD System Management: Oversee the operation, maintenance, and configuration of Computer-Aided Dispatch (CAD) software.
Software Installation & Configuration: Install, configure, implement, and update CAD and related applications for operational efficiency.
Database & Security Management: Manage, fine-tune, and ensure the security of CAD databases and file management systems.
Troubleshooting & Technical Support: Diagnose and resolve system issues, including software malfunctions and user access problems.
User Account Management: Create, modify, and delete end-user accounts while ensuring compliance with security protocols.
Equipment & Log Maintenance: Maintain records of CAD system hardware, software licenses, and ensure up-to-date documentation.
Report Generation & Data Analysis: Prepare and submit routine and special reports to management, analyzing system performance and data trends.
Integration & Collaboration: Work with IT teams, dispatch personnel, emergency responders, and third-party vendors to enhance CAD functionality.
Policy and Procedure Development: The CAD administrator will assist in the development, maintenance, and oversee policies and procedures related to CAD.
System Security: The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.