CAD (Computer Aided Dispatch) System Manager

Motorola Solutions

1d•$100,000 - $110,000•Onsite

About The Position

The CAD System Manager oversees the operational health and technical efficiency of emergency dispatch systems. This role serves as a vital link between complex public safety technology and the first responders who rely on it. The ideal candidate is a proactive problem-solver who thrives in high-stakes, fast-paced environments and excels at building strong collaborative partnerships.

Requirements

High School Diploma or equivalent
3+ years of Public Safety Applications experience involving CAD Systems
Must be able to obtain background clearance as required by government customer

Responsibilities

System Optimization: Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.
Technical Oversight: Manage and troubleshoot enterprise-level hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).
Strategic Leadership: Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.
Relationship Management: Cultivate mutually beneficial alliances with customers and end-users to ensure technical support is tailored to specific operational needs.
Incident Resolution: Proactively initiate problem-solving actions for hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.
Professional Expertise: Apply a minimum of 3 years of IT or public safety experience (preferably with a Bachelor’s degree) to maintain high-functioning, 911-center equipment.