Compliance Support Manager

Nevada HAND Inc•Las Vegas, NV

About The Position

The Compliance Support Manager supports company-wide efforts in achieving affordable housing program compliance by providing site staff and other departments with affordable housing compliance support, serving as the liaison between the third-party compliance vendor and site staff, managing the agency audit processes, and ensuring compliance with the Certifications Online portal. This role is the first line of compliance support for site staff and ensures efficiency, effectiveness, and compliance with the affordable housing programs administered at all NHI communities, as well as HPM policies and procedures.

Requirements

Bachelor’s degree and/or equivalent working experience may be substituted for education at the discretion of the Director of Compliance.
A minimum of 5 years of experience in the multifamily housing industry is required.
A minimum of 5 years of experience with LIHTC, LIHTF, PRAC 202, RAD, and HOME affordable housing programs is required.
Strong working knowledge of Yardi Voyager and Rent Café.
Must be able to mentor and teach core compliance-related rules and processes.
Must be able to travel to various sites for support and audit purposes.
General knowledge of property management processes as they relate to compliance-related processes.
Strong organizational & interpersonal skills with the ability to work with individuals at all levels
Ability to read, write, and speak in English.
Excellent customer service, superior organizational skills, and attention to detail.
Ability to work independently with a high degree of initiative.
Exceptional data analysis and problem-solving ability.
Strong oral and written communication skills and ability to interface effectively with all levels of management and staff.
Strong proficiency in MS Office suite and Yardi Voyager and associated service modules.
Ability to multi-task in a fast-paced environment and effectively balance concurrent projects.
Strong analytical, summarization, and prioritization skills.

Responsibilities

Provide ongoing guidance and support to site staff members and other departments in the resolution of compliance-related issues.
Daily monitoring and response to support questions and requests via the Department email address as well as the Compliance Helpdesk tracker.
Serve as the liaison between site staff and RightSource to address invalid audit findings and collaborate on resolutions for complicated file issues. When appropriate and warranted, initiate overrides for file findings within the RightSource portal.
Under the direction of the Assistant Director of Compliance, assist in the development of updated compliance forms and processes.
Handle all set-aside swaps and unit transfers in accordance with the applicable affordable housing program and HPM internal procedures. Ensure all set-aside swaps and unit transfers are appropriately documented in Yardi Voyager to avoid future confusion with unit mixes.
Assist with Department Training Initiatives and Department WIGs as assigned.
Assist with Compliance special projects, as needed.
Under the direction of the Assistant Director of Compliance, assist in all aspects of the Certifications Online system to ensure Nevada HAND is in full compliance with Annual Owner Certification submissions as well as Annual Unit Certification submissions.
Handle all aspects of agency and investor audits (in-person and electronic), including site notification, preparation of documents for audit, attending on-site audits, correction tracking, and drafting the audit responses for review by the Assistant Director of Compliance. When appropriate, visit properties in advance of state audits to review the quality of files and provide guidance on rectifying any eficient areas in advance of the scheduled audit.
Ensure the audit tracker is up to date at all times.
Assist in the completion of annual internal file audits to ensure ongoing compliance with regulatory programs using the Site Visit Score Card system.
Assist in the re-organization and clean-up of the “All-Site” Compliance Form folders in the HUB.
Ensure all compliance-related documents maintained in the HUB are valid and located in the correct document folder, and any duplicate documents are archived.
Perform other duties as deemed necessary for the well-being of the total operation.
Coordinate specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and accurate flow of work and information.
Perform tasks that are supportive in nature to the essential functions of the job but which may be altered or re-designed upon individual circumstances.