Compliance Specialist

Coast Professional•Geneseo, NY

50d•$18•Onsite

About The Position

The Compliance Specialist is responsible for monitoring and evaluating that Coast Professional, Inc. is in compliance with all applicable federal & state laws and regulations. This position will perform numerous regulatory audits, handle consumers disputes and complaints, monitor vendors relationships to ensure compliance with all applicable laws and regulations, assist in client contract audits, along with research to validate compliance with all laws and regulations. This position will also monitor and audit recorded and/or live verbal communications between Coast employees and consumers.

Requirements

Education High school diploma or GED required.
Experience in collections or related profession required.
Knowledge of collection practices.
Understanding of the consumer financial protection laws, such as FDCPA (Fair Debt Collection Practices Act), Fair Credit Reporting Act (FCRA), GLBA (Gramm-Leach Bliley Act), and Telephone Consumer Protection Act (TCPA) preferred, or ability to interpret these and other regulations required.
High aptitude for problem solving, analyzing data and interpreting contractual agreements.
Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task.
Excellent interpersonal, oral and written communication skills.
Knowledge of Microsoft Office, specifically proficient in Excel.
Display a high level of professionalism, integrity, and maturity.
Analytical and problem-solving skills.
Strong attention to detail.
Ability to work independently or as part of a team.
Good time management and organizational skills.
Exceptional oral and written communication skills.
Ability to prioritize work.
Successfully pass pre-employment (post offer) background check.
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.

Nice To Haves

Experience with student loan collections preferred.

Responsibilities

Research regulations by reviewing regulatory bulletins and other sources of information.
Assist in the development and/or revision of appropriate policies, procedures, and work instructions to comply with changes in regulatory.
Investigate and assist with tracking and writing of verbal and written complaints.
Assist with compliance and regulatory departmental training.
Prepares and perform regulatory compliance audits.
Investigate and respond to oral, written and e-Oscar disputes.
Review litigation accounts prior to being submitted to the CCO.
Perform daily letter reviewing and assist in drafting new collection letters.
Ensure vendors are complying with federal and state regulatory consumer laws and do not present unwarranted compliance risks.
Manage internal controls and ongoing monitoring to determine whether the service vendor is complying with all associated requirements.
Perform client contract audits.
Review voice analytics tags to ensure all interactions with consumers are in compliance with all federal & state laws and regulations.
Monitor and evaluate pre-recorded and/or live calls to ensure compliance with all Federal and State regulations, Contractual Requirements and Coast’s policies and procedures.
Keep up-to-date records of all operation teams and changes.
Accurately complete scorecards for employees based on calls monitored.
Perform no less than the assigned number of Quality Assurance monitoring’s and scorecards on a daily, weekly, or monthly basis as instructed by management.
Update daily internal trackers with call monitoring data, compliance request data and month-to-date progress.
Participate in calibration sessions.
Provide support when needed to other areas of the compliance department.