Compliance & Quality Assurance Specialist

Primrose School Franchising Company

17d

About The Position

At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know. We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives. As the Compliance & Quality Assurance Specialist, you will help ensure every Primrose school delivers a safe, high-quality experience for children, families, and team members. You will execute compliance and quality assurance processes across the network, serve as a trusted resource to Franchise Owners and internal partners, and support schools through audits, corrective actions, and issue resolution. Through frequent on-site visits, documentation, and follow-up, you will play a key role in upholding health, safety, licensing, and premium brand standards.

Requirements

Bachelor’s degree in Education, Early Childhood Education, Public Administration, Business, Child Development, Regulatory Affairs, or a related field.
2–4 years of experience in compliance, licensing, quality assurance, operations, risk management, regulatory oversight, or related roles.
Experience interpreting and applying regulations, safety standards, or operational policies.
Strong attention to detail with excellent documentation and organizational skills.
Effective communicator with the ability to support and guide diverse stakeholders, including franchise owners.
Proficiency with Microsoft Office Suite and/or compliance or audit management tools.
Ability to travel up to 50%

Nice To Haves

Experience supporting multi‑site operations, franchise systems, or organizations with distributed field teams, preferred

Responsibilities

Execute system-wide compliance and quality assurance processes, maintaining accurate documentation of audits, findings, action plans, and communications with Franchise Owners
Conduct on-site school audits to assess compliance with health, safety, operational policies, and brand standards, providing clear, actionable feedback to support continuous improvement
Serve as a primary point of contact for Franchise Owners, Franchise Business Consultants, and internal teams on questions related to health, safety, licensing, and brand standards
Track and support the development and completion of corrective action plans for schools found out of compliance, ensuring accountability and timely resolution
Manage escalation of unresolved compliance issues, including notices of concern, non-compliance, or default, in coordination with Legal, Franchise Support leadership, and the Compliance & QA Director
Partner with internal teams to inform updates to training, communications, and resources that reinforce best practices and ongoing compliance
Monitor state licensing requirements and quality assurance organizations (e.g., Cognia, NAEYC, NIEER) and proactively flag changes impacting system-wide compliance
Participate as a core member of the Issues Management crisis team, supporting intake, documentation, investigation, escalation, and resolution of incidents affecting school quality, safety, or brand reputation