About The Position
As our Compliance & Property Onboarding Specialist, you’ll play a critical role in bringing new properties online, keeping us compliant across multiple jurisdictions, and ensuring every “i” is dotted and every “t” is crossed—from licensing to taxes to utilities. We are looking for a detail-driven, process-minded professional who thrives on organization, enjoys solving complex regulatory puzzles, and takes pride in getting things right the first time. If you love structure, systems, and making chaos feel controlled—this role is for you.
Requirements
- Bachelor’s degree in Business, Hospitality, Accounting, or a related field preferred
- 3–5+ years of experience in compliance, licensing, tax administration, property management, or short-term rental operations
- Strong understanding of multi-jurisdictional compliance and regulatory environments
- Knowledge of sales and lodging tax processes and coordination with accounting teams
- Experience managing onboarding workflows and detailed documentation
- Proficiency with PMS systems, accounting software (NetSuite a plus), and Microsoft Excel
- Exceptional organizational skills with a sharp eye for detail
- Strong communication skills and confidence working with internal teams, owners, and agencies
- A proactive, solutions-oriented mindset with a passion for process improvement
Responsibilities
- Own the end-to-end onboarding process for new properties, ensuring timely and complete setup
- Drive properties to go-live within defined onboarding timelines
- Track onboarding progress and proactively follow up on outstanding items
- Ensure all required documentation is collected, reviewed, and approved, including:
- Ownership verification
- W-9 / W-8 forms
- Management agreements
- Licensing documentation
- Manage and maintain all required state, county, and local licenses for short-term rental operations
- Ensure 100% license coverage across all active properties with zero lapses
- Maintain a renewal calendar and proactively manage upcoming expirations
- Stay current on local ordinances and regulatory changes across all jurisdictions
- Serve as the primary point of contact for compliance-related inquiries, audits, and inspections
- Identify and escalate compliance risks to leadership and implement controls to mitigate exposure
- Register properties for applicable sales, tourist development, and lodging taxes
- Ensure accurate tax setup within systems (PMS, NetSuite, and related platforms)
- Partner with Accounting to support accurate tax filings and remittances
- Maintain complete and audit-ready documentation supporting tax compliance
- Proactively identify gaps or risks in tax setup and escalate as needed
- Coordinate setup and transfer of utilities (electric, water, internet, etc.) for new properties
- Ensure all services are active prior to property go-live
- Maintain vendor relationships and accurate account records
- Review and validate all compliance-related documentation for accuracy and completeness
- Maintain organized, centralized digital records for all properties and owners
- Ensure all documentation is audit-ready and aligned with company policies
- Develop, document, and maintain SOPs for onboarding and compliance workflows
- Partner with IT and Operations to improve automation, tracking, and system integrations
- Ensure data accuracy across systems (e.g., NetSuite, PMS, workflow tools)
- Identify inefficiencies and implement scalable process improvements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
