Compliance Program Manager, Service & Collision Centers

Tesla • Austin, TX

3d

About The Position

We are seeking a detail-oriented and experienced Compliance Program Manager to lead the development and oversight of a comprehensive regulatory compliance program for our service and collision centers across North America, including the United States, Canada, and Mexico. This role will ensure all centers adhere to federal, state/provincial, county, and local regulations related to vehicle repairs, such as painting, battery replacement, welding, hazardous waste disposal, chemical handling, tire mounting/balancing, and more. The ideal candidate will be a proactive leader capable of building frameworks, delivering training, and conducting audits to mitigate risks and promote a culture of compliance. This position involves collaboration with regional managers and local teams. Develop and maintain a centralized compliance program outlining all applicable federal, state/provincial, county, and local regulations for service/collision centers, including OSHA safety standards, EPA environmental regulations, DOT regulations as applicable, customer signage requirements, staff continuing professional education (CPE) mandates, and other relevant rules
Establish a tailored framework of regulations and controls for each service/collision center, accounting for jurisdictional differences across the US, Canada, and Mexico
Design and deliver periodic education and training sessions for leadership, managers, and staff to ensure understanding and adherence to compliance requirements
Collaborate with regional managers and local service/collision teams to identify, document, and implement lists of requirements and controls, fostering ongoing compliance
Initiate, distribute, and collect semi-annual or annual compliance questionnaires from each service/collision center, enabling self-attestation and identifying potential gaps
Plan and conduct periodic on-site audits to verify compliance, document findings, and recommend corrective actions as needed
Monitor regulatory changes in North America and update the program accordingly to maintain proactive risk management
Serve as the primary point of contact for compliance inquiries, providing guidance and support to internal stakeholders

Requirements

• Bachelor's Degree in Business Administration, Legal Studies, Environmental Science, or a related field; advanced degree or certifications (e.g., Certified Compliance & Ethics Professional - CCEP, or OSHA/Environmental Compliance certifications) preferred, or equivalent experience
• Minimum of 5-7 years of experience in regulatory compliance, risk management, or a similar role, preferably in the automotive, manufacturing, or service industry
• Proven expertise in multi-jurisdictional regulations, including US federal/state laws (e.g., OSHA, EPA), Canadian provincial regulations, and Mexican federal/local standards relevant to vehicle repair and environmental safety
• Experience developing and implementing compliance programs, including training, audits, and attestation processes
• Strong knowledge of automotive repair regulations, such as those governing hazardous materials handling, waste disposal, worker safety, and customer protections
• Excellent communication and interpersonal skills, with the ability to train diverse teams and collaborate across regions
• Proficiency in compliance management tools, databases, or software (e.g., for tracking regulations or audit reporting), familiarity with North American legal research resources is a plus.
• Ability to travel frequently for on-site audits (up to 20 - 30% as needed travel across North America)

Nice To Haves

• Bilingual skills (English/Spanish or English/French) are highly desirable to support operations in Mexico and Canada

Responsibilities

• Develop and maintain a centralized compliance program outlining all applicable federal, state/provincial, county, and local regulations for service/collision centers, including OSHA safety standards, EPA environmental regulations, DOT regulations as applicable, customer signage requirements, staff continuing professional education (CPE) mandates, and other relevant rules
• Establish a tailored framework of regulations and controls for each service/collision center, accounting for jurisdictional differences across the US, Canada, and Mexico
• Design and deliver periodic education and training sessions for leadership, managers, and staff to ensure understanding and adherence to compliance requirements
• Collaborate with regional managers and local service/collision teams to identify, document, and implement lists of requirements and controls, fostering ongoing compliance
• Initiate, distribute, and collect semi-annual or annual compliance questionnaires from each service/collision center, enabling self-attestation and identifying potential gaps
• Plan and conduct periodic on-site audits to verify compliance, document findings, and recommend corrective actions as needed
• Monitor regulatory changes in North America and update the program accordingly to maintain proactive risk management
• Serve as the primary point of contact for compliance inquiries, providing guidance and support to internal stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees