Compliance Program Manager (Hybrid)

Synovus

2d•Hybrid

About The Position

Supports the execution of the compliance management program through serving as compliance subject matter expert and advising the bank business partners on consumer regulatory compliance requirements as those regulations may affect consumer and commercial business products and services. Provides compliance support to address regulatory risk on projects and key business initiatives; conducts review of marketing and advertising of consumer and commercial business products and services, supports the implementation of new or modified products and services and key business initiatives, conducts compliance risk assessment of new and modified products and services and new vendors, advises the business partners on resolution of issues and complaints, and keeps the business partners aware of regulatory change as it may affect regulatory risk to business processes and operations and assists with business impact analysis. Collaborates with other second line of defense compliance teams in review of regulatory objectives and impact to the compliance risk assessment and the compliance monitoring program. This role acts as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a team.

Requirements

Bachelor's Degree in Business Administration or related discipline or an equivalent combination of education and experience.
Five (5) years job specific experience
Expert knowledge and understanding of consumer banking regulations and guidance
Proficiency using Microsoft Office software products
Ability to communicate effectively with team members, as well as members of the business units
Advanced analytical skills to identify root causes of deficiencies and to summarize and apply complex regulatory requirements to current processes
Excellent verbal and written communication skills
Strong organizational and project management skills

Nice To Haves

Certified Regulatory Compliance Manager (CRCM) Certification
Compliance risk management, legal or audit experience.
Prior supervisor or manager experience.

Responsibilities

Subject matter expert and supports the development/analysis of organizational policies and procedures, regulatory training, monitoring/self-testing, complaint processes and risk assessment to ensure compliance with federal regulations and internal standards.
Acts as compliance lead on regulatory projects and key business initiatives; responsible for overall regulatory change management for project ensuring an established compliance management system is in place.
Maintains up-to-date knowledge of the latest regulatory compliance changes. Researches, develops and communicates regulatory impact analyses to business partners as new or modified regulations are established.
Collaborates with product teams on compliance requirements as it relates to new products and services or changes to existing products and services.
Conducts new and modified product and services compliance assessment to determine compliance impact.
Conducts vendor reviews and completes compliance risk assessment to determine compliance impact.
Performs timely compliance reviews of marketing and advertising materials to ensure compliance with federal regulations.
Collaborates with corporate training team on recommendation for compliance training. Reviews training plans, materials and resources used to educate employees on compliance program objectives.
Serves as subject matter resource to business partners in resolution of more complex compliance questions. Investigates questions/concerns to determine specifics and provides recommendations for resolution or escalates concerns to manager or other senior team members as needed.
Maintains knowledge of bank products and services and applicability to systems and processes. Attends applicable training as required.
Manages the day-to-day activities of the team which could include providing leadership, direction and growth opportunities to members of the team, performing those responsibilities in accordance with the Company's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems. Works with the Human Resources Department to resolve more complex team member-related issues.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Performs other related duties as required.