Compliance Officer - Clinic

Montu

1d • Remote

About The Position

Montu is Australia's largest healthtech business, founded in 2019, focusing on alternative healthcare by supporting patients, doctors, and pharmacies. It has been recognized as Australia’s fastest-growing tech company for two consecutive years. The Compliance Officer plays a vital role in ensuring that risks associated with providing medical services in a virtual healthcare setting are effectively managed. This involves conducting regular reviews of business practices and data to verify the effective operation of compliance measures and controls, thereby maintaining and enhancing the quality and safety of the clinic’s services. This is a full-time, work-from-home position based in Australia, with optional access to co-working spaces in Sydney, Melbourne, and Brisbane.

Requirements

• Minimum of 3 years of experience in compliance and risk within a highly regulated industry preferably in a clinical or healthcare environment.
• Strong analytical, problem-solving, and decision-making skills.
• Strong oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders.
• Demonstrated ability to work under broad supervision and to effectively self-manage the day-to-day workflow of the position.

Nice To Haves

• Qualifications in health or health sciences or a related discipline.
• Experience in implementing quality assurance frameworks preferably in a healthcare or telehealth context.
• Previous experience in working in a clinical or health care setting.

Responsibilities

• In conjunction with the Quality Lead, coordinate the implementation and monitoring of compliance and quality assurance measures for the clinic.
• Perform regular reviews of data to identify trends, patterns, and areas for quality improvement.
• Monitor interactions across various channels to ensure adherence to compliance and quality standards.
• Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns.
• Assist the Quality Lead in providing real time feedback to senior management in relation to compliance performance.
• Collaborate with relevant teams to establish and maintain quality benchmarks.
• Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with telehealth services.
• Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards.
• Proactively identify opportunities for uplifting compliance and quality within the clinic.
• Assisting with clinic legal matters and third-party information requests.
• Perform cyclical audits across the business and provide input into reporting on issues and recommendations.
• Work closely with the Quality Lead to prepare dashboards of KRIs and KPIs to track the performance of the clinic.
• Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required.

Benefits

• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
• Committed to facilitating a barrier-free recruitment process and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees