Compliance Liaison

City of New York • New York City, NY

6h

About The Position

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards. The Office of Regulatory Compliance and Accountability (ORCA) is housed within the Accountability Office (AO). The office works closely with internal and external partners to ensure that DHS facilities, both directly managed and those managed by provider agencies, comply with statutory, regulatory, and contractual obligations. ORCA carries out its mission through collaboration with Agency personnel to develop initiatives that optimize the Agency’s resources to comply with regulatory requirements. The Office of Regulatory Compliance and Accountability (ORCA) is recruiting for (1) one Community Coordinator to function as a Compliance Liaison, who will:

Requirements

• 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Coordinate with DHS divisions and the Shelter-Provider community to implement all aspects of the Incident Reporting Initiative, including submission of immediate notifications to the New York State Office of Temporary and Disability Assistance (OTDA).
• Coordinate with DHS Program Divisions to ensure the accuracy of immediate notification and incident reports, investigation and development of responses.
• Follow-up on inquiries from state and public officials. Review priority incident notifications submitted by DHS’ Serious Incident Unit (SIU) and drafts immediate notifications based on the SIU notifications to send to OTDA. Follow-up with SIU and DHS program staff via email and phone to ensure accuracy of notifications and that all relevant information is included. Log each serious incident into the serious incident tracker. Additionally, create a comprehensive report of closed serious incident reports which is submitted to OTDA twice a week.
• Monitor and review the responses of assigned providers to OTDA inspections prior to submission to the State to ensure the deficiencies identified by the inspections are addressed adequately and responded to in a timely manner. Review daily and weekly reports on inspection report progress that are created by the Compliance Analyst. Conduct appropriate follow-up with providers to ensure that responses are submitted timely and sufficiently address each violation.
• Assist Compliance Analyst with conducting onsite inspections of DHS and provider-managed shelters to ensure compliance with oversight regulations and/or verify remediations as reported by Shelter Staff in OTDA inspection reports. Review submitted responses to inspection reports to identify areas to focus on during onsite inspection and drafts a memo for the Compliance Analyst. Attend the onsite inspection with the Compliance Analyst and assists with documenting any areas of concern. Share notes and input with the Compliance Analyst.
• Assist ORCA’s senior staff with regular and ad-hoc training for providers to improve regulatory compliance and responses to deficiencies identified in OTDA inspections.
• Assist with the Critical Incident Reporting/Project.
• Assist with other tasks/projects (as needed).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees