Compliance Coordinator (Customer Onsite)

Expeditors•Ellenwood, GA

2d•Onsite

About The Position

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.

Requirements

Bachelor's degree or equivalent working experience
1-3 years related experience in customs compliance operations, import or export operations preferred
Understanding of international trade and customs regulations, incoterms and impacts to supply chain
Knowledge of international air, and ocean transport logistics processes
Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Risk sensitive, recognizes when problems arise or are likely to arise
Excellent communication and interpersonal skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Time management, resource management, attention to detail, and persuasion skills needed
Travel less than 10%

Nice To Haves

Customs Brokerage License, IATA/FIATA preferred

Responsibilities

Build customer relationship and provide excellent customer service, understanding their needs and goals
Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
Monitor and manage ticketing system for customs compliance requests and resolve quickly
Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain
Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
Advise customers on import and export restrictions and customs related matters
Responsible for daily tracking of operational metrics and meeting SLAs
Quickly escalate issues and keep management up-to-date with work orders and other items as needed
Identify gaps in current processes and procedures and suggest opportunities for improvement
Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes
Support the execution of projects and drive and execute assigned individually owned projects, as needed.
Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.
Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.