Compliance & Audit Specialist

Tire Discounters, Inc.•Cincinnati, OH

14d•Onsite

About The Position

The Compliance and Audit Specialist (CAS) at Tire Discounters is instrumental in providing essential support across various company locations, including stores, offices, and warehouses. Entrusted with access to sensitive financial and operational information, the CAS diligently upholds regulatory standards and internal guidelines. Primary responsibilities include overseeing refund requests, generating invoices, and conducting audits to safeguard the company's financial well-being. With initiative-taking measures and meticulous attention to detail, the CAS mitigates risks and boosts operational efficiency, making a significant contribution to Tire Discounters' overall success.

Requirements

Strong diligence, accuracy, and aptitude for identifying issues, assessing root causes.
High level of initiative and proactively seeking solutions to challenges and tenacity to pursue tasks with determination.
Excellent communication skills with the ability to convey information clearly, concisely, and professionally in various settings including in-person interactions, phone calls, and email correspondence.
Effective time-management techniques to prioritize tasks and meet deadlines optimizing productivity and workflow efficiency.
Strong analytical skills, with the ability to interpret data, identify patterns, and draw meaningful insights to inform decision-making and problem-solving processes.
Exceptional customer service to both internal and external stakeholders, addressing inquiries and concerns promptly and professionally to ensure a positive experience.
Ability to uphold the highest standards of ethical conduct, integrity, and confidentiality when managing sensitive information.
Basic to intermediate to skill level in utilizing productivity tools such as Microsoft Excel, Word, Outlook, Teams, and Adobe Acrobat Pro,
Minimum H.S. Diploma or GED. Accounting, audit, or finance qualifications preferred.
Experience of at least one year in roles related to accounting, auditing, with strong foundation in financial principles and practices.

Nice To Haves

Basic understanding of vehicle mechanics is desirable, particularly in the context of automotive retail operations.
Familiarity with vehicle insurance processes, terminology, and previous experience working in or with automotive body shops or understanding of vehicle repair processes is beneficial.

Responsibilities

Manage the refund request email inbox by monitoring, organizing, promptly replying to emails from stores and field staff, and adding any needed documentation/information to the corresponding refund request on the SharePoint site
Review all pending requests from refund request SharePoint site, meticulously verifying data, including details such as customer information, reason for refund, and resolution status, enabling a thorough review and analysis of refund trends over time.
Maintain an up-to-date record of refund requests by regularly updating the refund requests with new entries, status updates, and resolution notes.
Creates invoices in the Tire Discounters point of sale system. Accurately generates invoices for various transactions, ensuring compliance with pricing policies and tax regulations.
Provide store support via phone and email with prompt, courteous communication and offer assistance and guidance on compliance-related matters, refund procedures, and system queries.
Complete assigned inquiries from the Audit email inbox by thoroughly researching, analyzing, and responding to in a timely manner, by investigating discrepancies, gathering relevant information, and communicating findings to the appropriate stakeholders.
Audit employee purchases, flagging any suspicious or potentially fraudulent activity, anomalies, discrepancies and alerting the Compliance & Audit Supervisor for further investigation and resolution.
Leverage the functionality of MS Excel to perform data analysis and generate insightful reports to identify trends, patterns, and areas for improvement, to aid in decision-making processes and planning initiatives.
Collaborate with the store personnel to retrieve additional supporting documentation to resolve discrepancies and ensure efficient resolution of issues.
Be flexible and adaptable to take on additional responsibilities or participate in special projects as needed to support the goals and objectives of the Compliance & Audit department and the organization as a whole.