Compliance and Reporting Data Analyst

IGC•Chicago, IL

1d•Onsite

About The Position

The Compliance & Data Analyst supports terminal operations at Chicago O’Hare International Airport (ORD) by monitoring airline schedule activity and ensuring gate and terminal resource usage complies with all Terminal Space Use Protocols (TSUPs) and Airline Use and Lease Agreement (AULA) requirements. This role analyzes historical airline performance against published schedules, evaluates utilization of Common Use and Preferential Use Gate Space, and produces Schedules Performance Reports used for operational decision-making and regulatory compliance. The analyst identifies trends, flags recurring underperformance or potential misuse of allocated space, and prepares clear, data-driven documentation for internal leadership, the City of Chicago, and the Terminal Facilities Advisory Committee. This position plays a key role in supporting discussions with Airport Stakeholders by providing accurate performance metrics and variance analyses. Strong analytical skills, attention to detail, and a commitment to maintaining compliant and efficient operations at O’Hare Airport are essential.

Requirements

Three to five years of operational experience in an airport terminal, operations control center, or a similar environment focused on high-volume operational auditing.
Advanced proficiency in Excel is required, specifically the ability to organize large datasets, use formulas for reconciliation, and building automated templates for recurring reports. The individual must also be skilled with pivot tables, lookups, and data validation tools.
A practical understanding of terminal logistics and the financial implications of off-schedule flight operations.
High attention to detail and strong analytical problem-solving abilities and a commitment to data integrity, as these records serve as the basis for official airline billing and regulatory compliance.
Excellent communication, reporting and presentation skills.
Professional communication to clarify data issues or explain compliance requirements.
Must be highly organized and possess impeccable time management skills, with the ability to manage daily audits, prioritize tasks, and meet strict reporting deadlines.
Ability to interpret policies and apply them when auditing airline activity.
Skill in recommending corrective actions to ensure compliance and accurate billing.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management, stakeholders and other parties, as requested.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, payroll systems, development software, Internet software, human resource systems, project management software, and database software.
Bachelor's degree (B. A. / B. S.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.
Skills in oral communication
Skills in written communication
Ability to interact with airport and airline groups
Ability to work on-site and function effectively in a 24/7 operating environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk, use hands, and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Nice To Haves

Proficiency in data analysis tools/software a plus.
Familiarity with Common Use Passenger Processing Systems (CUPPS), Common Use Self-Service (CUSS), gate management systems, and terminal operations databases a plus.
Comfort working with scheduling tools (e.g., flight schedules, resource allocation systems).

Responsibilities

Conduct daily audits comparing planned airline schedules against actual aircraft arrival and departure times.
Monitor utilization of Common Use assets, including gates/stands, ticket counters, baggage belts, and other Common Use equipment.
Audit airline and ground handler activity against actual gate and ancillary space activity to identify early arrivals, unauthorized openings, or overstays beyond allotted time blocks.
Identify unauthorized facility use, such as an airline operating at an unassigned gate, ticket counters, or baggage devices.
Generate official records required for billing airlines for overstays, unauthorized use, or other non-compliant activity
Maintain a historical archive of flight data to help management identify operational patterns and peak time congestion.
Manage mandated weekly and monthly reports to ensure passenger volumes and operational timestamps are accurately documented.
Develop streamlined Excel dashboards integrating planned schedules and actual operational logs to visualize utilization and compliance trends.
Prepare data summaries for meetings with stakeholders regarding Common Use space utilization and equipment usage.
Verify the accuracy of automated data feeds to protect the integrity of information used for official city reporting and airline billing.
Other duties as assigned.