Compliance and Quality Manager

WellPower - All Jobs•Denver, CO

2d•Hybrid

About The Position

The Quality & Compliance Manager provides organization-wide leadership for clinical and operational risk mitigation and compliance across clinical operations and direct care programs. The Quality & Compliance Manager plays a critical role in supporting WellPower’s mission by ensuring programs operate with integrity, accountability, and continuous improvement, strengthening organizational readiness, reducing risk, and improving outcomes across the organization. Reporting directly to the Director of Compliance, this role ensures that programs operate in alignment with regulatory requirements, funder expectations, internal policies and best practices while mitigating risk and driving continuous improvement in compliance quality, outcomes, and accountability.

Requirements

Bachelor’s degree in public health, healthcare administration, social work, or a related field (or equivalent experience).
5+ years of experience in quality improvement, compliance, care management, behavioral health, or related settings.
Experience supervising managers and leading multidisciplinary teams.
7+ years of progressive experience in population health, health systems, public health, or crosssector initiatives.
Proven ability to convene and lead cross-sector working groups or collaboratives.
Strong understanding of health equity, social determinants of health, and community-based system.
Annual Influenza vaccination is required.
Frequent contact with the public by phone and in person.
Occasionally lift and/or move up to 25lbs with or without accommodation.

Nice To Haves

Master’s degree in public health, public administration, social work, health policy, or a related field (or equivalent experience) - Preferred
Experience working in Medicaid-funded, care coordination, or grant-funded programs - Preferred
Familiarity with continuous quality improvement methodologies (PDSA, Lean, etc.) - Preferred

Responsibilities

Develop, maintain, and refine organizational quality frameworks, dashboards, KPIs, and performance measures.
Monitor performance trends, outcome targets, deliverables, and compliance requirements across departments.
Analyze performance data to identify trends, gaps, risks, and opportunities for improvement.
Lead organization-wide quality assurance and performance improvement initiatives.
Develop, implement, and monitor Performance Improvement Plans (PIPs) and corrective/preventive actions for underperforming programs, teams, or workflows.
Oversee internal compliance processes, including chart audits, case reviews, workflow adherence, and error tracking.
Ensure organizational readiness for external audits, funder monitoring, and regulatory reviews.
Track, document, and follow up on compliance findings, risks, and corrective actions.
Monitor grant and contract deliverables, reporting requirements, and obligations to ensure organizational compliance.
Maintain centralized oversight of all contracts, grants, and funding agreements, including storage, version control, and accessibility.
Ensure organization-wide understanding of contractual requirements (deliverables, performance measures, invoicing, reporting, renewal timelines).
Collaborate with finance, program, and leadership teams to monitor contractual compliance and identify risks to funding or performance.
Lead the development, review, alignment, and maintenance of organizational policies and procedures.
Oversee program workflows to ensure alignment with quality, compliance, regulatory, and operational standards, identifying inefficiencies and recommending system-level improvements.
Maintain documentation standards, version control, and approval workflows, and support consistent policy and workflow implementation across teams.
Maintain oversight of internal and external reporting calendars and ensure timely, accurate completion of all reporting requirements.
Support teams with report development, data validation, quality checks, and interpretation.
Translate quality, compliance, and performance data into actionable insights through summaries, briefings, and reports for leadership and external stakeholders.
Perform other duties as assigned.
Maintain a trauma informed environment of wellbeing.