Compliance and Operations Coordinator

Monarch Communities•Morristown, NJ

8h•$65,000 - $70,000

About The Position

The Compliance & Operations Coordinator supports regulatory compliance across the Business Office and Billing functions. This role ensures documentation accuracy, adherence to training standards, payer documentation readiness, and proper maintenance of operational and resident billing files. This role focuses on auditing, monitoring, documentation control, and project coordination, rather than direct personnel coaching.

Requirements

Associates degree or equivalent from a two-year college or technical school
Experience in Business Office Operations, HR Compliance, Long-Term Care Billing, Managed Medicaid, or Healthcare Operations.
Strong organizational and documentation management skills.
High attention to detail and ability to follow structured workflows.
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Responsibilities

Conduct Relias training compliance audits to ensure training completion aligns with regulatory and internal requirements.
Long Term Care corporate and resident responsibility overview – provide training for BOMs and EDs and ongoing support for claims management and AOB, if applicable
Review resident medical / level of care documentation to ensure billing alignment.
Verify move-in, care level changes, and discharge documentation are complete and stored correctly.
Provide spot audits of A/R and payer classification accuracy in Yardi.
Assist in dashboard management for pending tasks and send out weekly reports
Administer updates and additions in Transworld and provide weekly and monthly reports on progress
Training for BOMs, lead concierges and Executive Directors as needed, travel required.
Maintain and update the organization’s BOM Procedure Manual, ensuring version control.
Verify training is completed for EDs, BOMs and Lead Concierge roles in Aspire University. Monitor training for additional deployments and manual updates across departments.
Create and maintain checklists, job aids, audit tools, and reference guides to support clear and consistent workflows.
Prepare compliance findings summaries and follow-up action plan lists for EDs and Regional Teams.
Transworld administrator
Project management and additional support as requested in other departments.

Benefits

Health Insurance: Medical/Rx, Dental, and Vision
Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
FSA (Commuter/Parking)
Employee Assistance Program (EAP)
401(k) Retirement with Company Match
Paid Time Off (PTO) and Holidays
Tuition Reimbursement
Employee Referral Bonus
Resident Referral Bonus