Compliance Analyst

EOS•New Albany, OH

2d•$70,000 - $80,000

About The Position

We are seeking a detail-oriented and proactive Service Compliance Analyst to oversee and drive the performance reporting and compliance functions for our service delivery operations. This role is integral to ensuring the effectiveness and consistency of our service levels, helping us achieve and exceed SLAs and KPIs. The Service Compliance Analyst will serve as the primary source of truth for all performance metrics, working closely with the Service Delivery Manager, Service Managers, and Team Leads to provide actionable insights and in-depth analysis. This role is responsible for monitoring, analyzing, and reporting on service performance, as well as producing weekly and monthly operational reports and assisting with Quarterly Business Review (QBR) presentations. If you thrive on delivering data-driven insights and ensuring compliance in a fast-paced environment, this position is an excellent opportunity for you.

Requirements

Accreditation in Data Analytics, Information Technology, or a related field.
Minimum of 2 years of experience in a similar role, ideally within a service delivery or compliance environment.
Proven track record in performance monitoring, reporting, and compliance analysis.
Proficiency in data analysis tools such as Excel (Expert level), Power BI, or Tableau.
Familiarity with SLA/KPI tracking methodologies and metrics.
Strong analytical and problem-solving skills, with attention to detail.
Excellent communication and presentation skills, able to convey complex data clearly and concisely.
Highly organized with the ability to manage multiple projects and priorities.

Nice To Haves

Exceptional organizational and time-management skills.
Strong problem-solving abilities and a results-oriented mindset.
Commitment to quality and customer satisfaction.
Ability to handle high-pressure situations and make decisions in real-time

Responsibilities

Track and monitor all service performance metrics, SLAs, and KPIs to ensure compliance and identify areas for improvement.
Conduct real-time and ongoing analysis of performance metrics to detect trends, anomalies, and potential risks.
Produce comprehensive weekly and monthly operational reports, detailing performance against agreed SLAs and KPIs.
Compile and analyse data from multiple sources to create clear, actionable insights and recommendations.
Develop custom reports and dashboards to address specific performance or compliance concerns, supporting the SDM and Service Managers.
Assist in the creation and design of QBR presentations, incorporating performance insights, service achievements, and key compliance metrics.
Work closely with cross-functional teams to ensure accurate and relevant data is included in QBR materials.
Act as the go-to expert for service performance and compliance data, supporting the SDM, Service Managers, and Team Leads with timely information and guidance.
Respond to ad-hoc data requests and provide analysis on various performance aspects as required by the service delivery team.
Identify and recommend improvements to data collection, reporting processes, and compliance tracking to increase efficiency and accuracy.
Collaborate with service teams to implement improvements and ensure ongoing alignment with service performance goals.

Benefits

Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

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