Compliance Analyst III , Privacy, Complaints, & Marketing

Finance Of America Reverse • Tulsa, OK

3d • $55,000 - $70,000

About The Position

At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence. Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter. To learn more about us, visit www.financeofamerica.com Purpose of Role Responsible for supporting the organization's compliance program with a specialized focus on privacy, consumer complaints, and marketing compliance. Assists in monitoring, reviewing, and evaluating business practices to ensure alignment with federal and state regulations, internal policies, and industry standards. Collaborates closely with Marketing, Legal, Operations, and the broader Compliance team to help mitigate risk, maintain adherence to regulatory requirements, and promote a culture of compliance throughout the organization.

Requirements

• Minimum 3 years of related experience in mortgage lending or banking.
• General knowledge of key regulations such as GLBA, CCPA/CPRA, CAN-SPAM, UDAAP, and other consumer protection laws.
• Experience working with consumer lending, mortgage, or financial services compliance programs.
• Familiarity with marketing review processes, complaint management systems, and privacy requests workflows.
• Experience providing internal and external customer service excellence.
• Mathematical acumen to analyze equations.
• Ability to organize and manage multiple priorities simultaneously.
• Interpersonal, oral, and written communication, and presentation skills.
• Analytical and problem-solving skills with a customer service orientation.
• Organizational, prioritization, and time management skills with attention to detail to work in a fast paced environment under time constraints.
• Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Assists in the monitoring and enforcement of privacy policies, including adherence to GLBA, CCPA/CPRA, and other applicable privacy regulations.
• Supports privacy incident intake, investigation, documentation, and escalation processes.
• Coordinates with internal teams to ensure proper handling of consumer data, data subject requests, and opt-out preferences.
• Maintains and updates privacy logs, records, and audit artifacts as needed.
• Reviews, categorizes, and tracks consumer complaints received through internal and external channels.
• Assists with complaint investigations by gathering documentation, reviewing system data, and communicating with business units.
• Ensures timely and accurate responses in accordance with company policies and regulatory expectations (e.g., CFPB, state regulators, BBB).
• Identifies potential trends or emerging issues and escalate them appropriately.
• Supports reporting on complaint metrics, trends, and root cause analyses.
• Conducts compliance reviews of marketing materials—including digital content, print materials, social media, email campaigns, scripts, and training content—to ensure adherence to regulatory and brand requirements.
• Verifies required disclosures, licensing, record-keeping practices, and version control standards across all marketing assets.
• Monitors marketing practices to ensure compliance with UDAP/UDAAP standards, state-specific rules, and company policies.
• Supports ongoing training and guidance related to compliant marketing practices.
• Assists with internal audits, risk assessments, and testing related to privacy, complaints, and marketing.
• Maintains organized documentation, evidence, and workflow tracking for regulatory and internal reporting.
• Participates in the development and enhancement of compliance policies, procedures, and process improvements.
• Provides support for regulatory examinations and internal reviews.
• Collaborates with cross-functional teams to resolve compliance issues and ensure consistent application of compliance standards.
• Performs other duties as assigned.

Benefits

• We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees