Compliance Agent

Westgate Resorts•Ocoee, FL

6d•$18•Onsite

About The Position

The Compliance Agent performs essential internal audits of tasks related to the Timeshare Closing process and complaint handling resolution. The results of these audits are used to reasonably measure proficiency in meeting Westgate’s metric objectives.

Requirements

A High School Diploma or equivalent is required
Must have Intermediate proficiency in MS Word and Excel
Must possess excellent communication skills both oral and written
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to travel to other resort locations as needed

Nice To Haves

Timeshare Industry experience is preferred
Bilingual Skills are a plus - Spanish or Portuguese; reading, writing, and speaking

Responsibilities

Assist in measuring the Closing Officer performance and adherence to regulation and company policies concerning the Timeshare closing process
Identify, report, and maintain logs of compliance and non-compliance from Timeshare closing recordings
Escalate items to the Compliance Officer as appropriate
Audit account paperwork to ensure proper execution
Communicate training points, as may be identified in Timeshare closings from time to time, to the Compliance Officer
Participate in training events
Research consumer/customer complaints
Monitor and research Lexis Nexis reporting
Perform Admin duties and other projects as assigned

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs