Compliance Administrative Assistant - US Remote

Motorola Solutions•Prior Lake, MI

1d•Remote

About The Position

NOTE: This is a fully remote position and the candidate can be anywhere in the U.S. Position Overview We are seeking a detail-oriented and analytical Compliance Auditor to join our Compliance / Quality Assurance team. In this role, you will act as a critical line of defense, ensuring that our internal operations meet both client-specific requirements and industry regulations. You will manage a diverse portfolio of cases—ranging from standard customer complaints to complex legal and compliance incidents—ensuring every issue is documented, analyzed, and resolved. The ideal candidate is a "data detective" who enjoys digging into monthly reports to identify trends and thrives in a fast-paced environment where production standards are constantly evolving.

Requirements

Analytical Mindset: Comfortable working with large datasets
Attention to Detail: Ability to spot discrepancies in documentation, legal contracts, and claims.
Communication: Strong written and verbal skills for handling sensitive legal items and communicating with internal stakeholders.
Adaptability: Ability to stay updated on shifting compliance landscapes and implement new rules into the audit cycle immediately.
High School Diploma, GED or equivalent experience
2+ years of experience in an Administrative role in repossession or financial institutions.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Responsibilities

Internal Client Audits: Conduct regular audits of internal workflows to ensure adherence to client Service Level Agreements (SLAs) and internal protocols.
Incident & Claim Management: Receive, investigate, and document all incoming complaints, operational incidents, and compliance breaches.
Legal & Compliance Oversight: Monitor legal items and regulatory updates, ensuring the QA department and broader production teams are informed of changes that impact day-to-day operations.
Data Analysis & Reporting: Extract and analyze monthly audit reports to measure department performance. Identify "red flag" trends in claims or incidents and propose corrective actions.
Process Improvement: Collaborate with the production teams to refine standard operating procedures (SOPs) based on audit findings to minimize future risks.