Complex Sales Manager OEM / HM

Crestline Hotels & Resorts•Syracuse, NY

11d•$55,000 - $60,000•Onsite

About The Position

We are currently hiring for an hourly Complex Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business to maximize hotel room and related revenues. To accomplish this the Complex Sales Manager OEM / HM will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.

Requirements

Must have a high school diploma or GED. Bachelor's degree preferred.
One to two years' experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills, and abilities.
Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
Able to set priorities, plan, organize, and delegate.

Nice To Haves

Hotel Sales Experience

Responsibilities

Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
Attend trade shows, industry meetings and community events
Overnight travel for business related activities as needed
Prepare sales proposals for, meet with, and entertain clients as deemed appropriate based on individual clients and accounts
Skillfully respond to incoming leads and maximize conversion from all lead sources
Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
Knowledge of local market trends, competition, and key accounts of the hotel
Creatively sells available hotel space to maximize revenue
Negotiate and finalize contracts within approved Crestline guidelines
Ensure proper usage and that all required information is entered into sales software including all significant client communication
Establishes on-sight customer contact as needed and introduces customer to the service staff
Follows-up with clients after each function to ensure satisfaction and solicit for additional business
Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
Assists Director of Sales with annual business plan and budget
Executes and drafts sales action plans
Admin responsibilities may include: o Obtaining rooming lists, catering selection and set-up details from clients o Finalizing BEO's and contacting customers for final counts as needed o Trace files to ensure correct payment o Proper procedures pre and post function to ensure payment o Communicates with appropriate departments regarding set-up changes and final count o Ensures that guest rooms and meeting rooms are blocked o Provide accurate forecasts to operational departments to ensure proper staffing
Position may be required to occasionally work flexible hours and weekends
Other responsibilities as assigned by Supervisor
Responsibilities are subject to change