Complex Food & Beverage Manager

Virgin Hotels•Las Vegas, NV

13h

About The Position

The management team will be responsible for creating an extraordinary dining experience by leading teams of passionate individuals who exceed guests' experiences.

Requirements

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Able to change direction and work on multiple project aspects at once. Creatively solve problems
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service
Current, legal, and unrestricted ability to work in the United States
Associate or bachelor's degree preferred
Active SNHD Food Handlers and Nevada Alcohol Education Cards with minimum 6 months of validity
At least 3 - 5 years of food and beverage management experience
Communicate clearly in verbal and written English
Comply with all safety and health department procedures as well as all state and federal laws
Maintain a neat, clean, and well-groomed appearance
Adhere to hotel policies including but not limited to attendance, safety, and behavior

Nice To Haves

Bilingual English/Spanish a plus

Responsibilities

Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side, and distribute consistently to your hourly teammates. Be involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues, and guest recovery opportunities. You must communicate your expectations for your team members clearly each shift and remain consistent in your messaging
Guest Interaction. Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You manage guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor
This position has an enormous responsibility of keeping everyone moving in the right direction every day. You must keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise
Strong floor presence
Communication to kitchen, other outlets and front desk about food issues, VIP's, reservations, and changes in business levels
Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per-shift team meeting as well as a post-shift re-cap
Handling daily tasks of scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments
Training of Team Members: assist in the organization of onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the system and have all the tools, uniforms, and supplies to have a positive training experience
Adhere to protocols of the hiring and disciplinary process as outlined by Human Resources
TIPS certification and Food Handlers Cards must be on file
Comply with all safety and health department procedures, and all state and federal liquor laws
Perform other duties as assigned