Complex Claims Director, International Casualty

AIG•Jersey City, NJ

1d•Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director – International Casualty to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. This role is for Claims Adjusters with experience in Bodily Injury and Property Damage claims, seeking a Casualty claims position with higher exposure and an international focus. The position involves handling wrongful death auto claims in Europe, premises liability claims in Asia, oil fields losses in Latin America, and large product claims in the United States for insureds in Asia Pac. As a Complex Claims Director in the International Casualty Home Office, you will handle claims for bodily injury and property damage under Commercial General Liability policies. The adjuster will manage USA based claims for non-USA Insureds and foreign claims under Controlled Master Programs issued to large Multinational US insureds. These claims are often venued outside the United States, requiring collaboration with AIG offices or Network Partners in the claim location. The severity of these claims ranges from auto accidents with moderate injuries to Multi-District Litigation with hundreds of plaintiffs, wrongful death or paralysis claims, burn injuries, or property damage claims in the millions of dollars.

Requirements

Proven Complex/GL claims handling experience
Excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants
Strong analytical, organizational and time management skills
Excellent oral and written communication skills required
Ability to travel to mediations and/or trials
Ability to work independently
Some travel is required for attendance at trials and mediations as well as account meetings and claim reviews

Nice To Haves

Foreign language skills would be highly valued

Responsibilities

Direct litigation and attend mediations or trials at manager’s discretion
Assess liability and damages
Timely and accurately set reserves
Present the large value cases to senior management
Conduct Claim Reviews of foreign claims and will be required to present these claims in understandable terms for USA-based Risk Managers