Complex Casualty Claims Specialist

Michigan Farm Bureau Family of Companies•Waverly, MI

About The Position

To assure the consistent application of company procedures and practices in casualty claims handling and disposition of large complex casualty claims within the division. To ensure that claims are properly investigated, evaluated, and resolved within the company’s contractual and legal obligations. To provide appropriate and equitable resolution to claimants while protecting Farm Bureau insureds within the confines of the insurance policy and to aid in the retention and growth of business.

Requirements

Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered.
Minimum seven years multi-line field work with emphasis on liability, workers' compensation and no-fault claims handling.
Keyboarding skills of 40 wpm required.
Must possess outstanding listening and customer service skills.
Knowledge of computers and various software including Microsoft Office products required.
Must possess a valid driver license with an acceptable driving record.
Designation in AIC, CPCU, SCLA or similar insurance designation required, or actively being pursued and completed within 36 months.

Responsibilities

Investigate, control, and negotiate all casualty claims involving complex issues beyond the expertise of claim representative as such cases are discovered.
Understand and apply skills and awareness necessary to achieve effectual casualty claim settlements and remain current in the knowledge of the tools of negotiation, including structured settlements.
Direct, control, and negotiate all major casualty litigation files. Direct defense attorneys' activities as permitted by law and promote appropriate reserving practices.