Complex Case Manager

University of Maryland Medical System • Bel Air, MD

2d • $43 - $64

About The Position

JOB SUMMARY: Collaborates with members of the healthcare team, community resources, and with the patient/patient family to promote optimal outcomes for the patient across the continuum of care. Maintains a smaller caseload that requires increased attention and intensive care coordination due to complex social dynamics, legal involvement and connection with DSS/DDA. Formulates unique solutions to complex discharge planning issues (thinking outside the box). Assists with navigating through barriers that may be preventing the safe disposition of patients. This position is goal oriented with a high level of accountability correlated to the continuum of care, quality of care and patient satisfaction. Supports the success of the care coordination of this patient population with a high degree of professionalism and expertise.

Requirements

• Maryland Social Work licensure LMSW or LCSW level required or Maryland licensed RN, Bachelors preferred.
• Minimum of 3 years of relevant hospital case management experience.
• Acute care social work or nursing experience required.
• Knowledge of Case Management, Critical Pathways, and Utilization Management preferred.
• The applicant may require up to three months of detailed job orientation and training to gain specific capabilities to perform essential job functions
• Demonstrate skill in: a) effective critical thinking; b) written and verbal communications; c) prioritize work assignments and manage time effectively to complete duties; d) age appropriate interpersonal interactions (patients may range from newborn to geriatric adult); e) Demonstrate knowledge of Medicare and Medicaid regulations and documentation f) Uses case management principles; g) assess, adapt, and calmly respond to changing and/or crisis environment; h) make independent decisions consistent with current policies, procedures, health care and ethical standards; and i) be available to adapt hours to meet the needs of all customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees