Complex Adjuster Trainee

Root Insurance•Columbus, OH

8d•$45,000 - $50,000•Onsite

About The Position

At Root, we offer clear career paths, structured training, and company funded licensing so adjusters can grow into their claims role with confidence. Our teams gain hands-on experience early, receive ongoing coaching, and advance through clearly defined career paths based on performance, readiness, and business needs. If you are looking to pursue a career in insurance, this opportunity might be for you! Claims Adjuster Trainee, Liability Our Claims Adjuster Trainee role offers hands-on experience, structured development, and defined advancement into complex liability work. In this role, you will complete a 6-month training program that combines formal instruction with live claim handling. You will learn how to investigate claims, evaluate coverage and liability, communicate with customers and partners, and make informed claim decisions with the support of experienced leaders. The trainee position offers a starting base salary of approximately $45,840 to $50,000, with a defined increase to $55,000 upon successful completion of training and meeting performance expectations, at which point you will transition into the Complex Adjuster role. After training, you will handle a balanced mix of claim complexity that supports continued skill development and long term success. This role is a strong fit for candidates who are motivated, customer focused, and interested in building a long term career in claims, where strong performance in the Complex Adjuster role can open opportunities in other areas such as auto physical damage, total loss, and injury claims. This position may be required to have an onsite presence in our Columbus office based on operational needs. Salary Range : $45,000 - $50,000

Requirements

Bachelor's degree or equivalent work experience
Successful history of time management, multi-tasking, and customer-facing communication
Ability to secure an adjuster insurance license within 90 days of the start date
Strong written and verbal communication skills
Proficient in Microsoft Office Suite and/or Google Suite
High sense of professionalism while remaining empathetic
Curious in nature
Willingness and ability to keep learning
Great attention to detail with high organizational skills
Ability to approach problems with an open mind
Strong decision-making capabilities
Ability to complete other duties as assigned

Responsibilities

Deliver a high-quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy
Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership
Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives
Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle
Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence
Coordinate vehicle repairs and assist customers with rental reimbursement processes
Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices
Engage in continuous learning to develop a strong understanding of: Policy interpretation Liability assessment and shared negligence scenarios Court decisions and legislation affecting claims functions Emerging claims guidelines and industry best practices
Recommend process and product improvements based on observed opportunities
Interact and communicate effectively with customers, peers, vendors, and managers
Support the development of claims documentation and training materials as knowledge grows