Adjuster Trainee

Heartland Security Insurance Group•Dallas, TX

8d•Remote

About The Position

At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization. Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans. At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family. Adjuster Trainee Primary Responsibility The Adjuster Trainee will develop skills to handle an assigned caseload of workers' compensation claims. The position will be responsible for contacting injured workers, clients and any additional parties to determine compensability.

Requirements

High school diploma or equivalent
3 years or more of office experience
Proficient in Microsoft Office Suite of products
Experience working in a work from home environment

Nice To Haves

Bachelor’s degree from a four year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience

Responsibilities

Participate in training introducing workers’ compensation claims handling and applicable laws
Learn to read and interpret complex documents including regulations, statutes, legal documents, investigative reports, medical records, medical bills and claims notes
Learn to use claims management software and other related software for claims handling and reporting
Manage medical treatment to provide the optimum level of care while controlling costs
Learn skills such as investigative communication, negotiation, and decision-making
Evaluate facts, write clear and concise reports and develop a plan of action.
Calculate reserves for each claim and adjust as needed.
Analyze and determine the eligibility of benefit payments
Communicate effectively through telephone and electronic correspondence with managers, clients, providers and injured workers