Complaint Remediation Quality Tech

Medline Industries, LP•Mundelein, IL

3d•$23 - $34

About The Position

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer. Job Description MAJOR RESPONSIBILITIES: Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with updated regulatory and internal standards. Conduct retrospective investigations utilizing available data sources such as historical records, sample evaluations, image reviews, and trend analyses. Analyze updated investigation findings to ensure accurate root cause and draft clear, concise complaint updates based on results. Prepare and revise complaint records, including analysis summaries, closure statements, and remediation justifications. Apply updated procedural guidelines to identify complaints requiring escalation, including initiation of Corrective and Preventive Actions (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE), based on trend analysis and reclassification outcomes. Education: High School Diploma/Equivalent with 3+ year of experience in Quality within the Medical Device or Pharma Industry OR Bachelor’s degree in a relevant field with demonstrated experience handling product complaints in a regulated professional environment. Knowledge / Skills / Abilities: Strong cross-functional collaboration skills and ability to manage multiple tasks under critical deadlines. Strong analytical, critical thinking and problem-solving abilities with attention to detail. Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) PREFERRED JOB REQUIREMENTS: 2+ years of experience with product complaint remediation efforts in a regulated industry Experience supporting efforts associated with or responding to FDA/ISO findings Experience with SAP or similar complaint investigation software Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $23.25 - $33.75 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.

Requirements

High School Diploma/Equivalent with 3+ year of experience in Quality within the Medical Device or Pharma Industry OR Bachelor’s degree in a relevant field with demonstrated experience handling product complaints in a regulated professional environment.
Strong cross-functional collaboration skills and ability to manage multiple tasks under critical deadlines.
Strong analytical, critical thinking and problem-solving abilities with attention to detail.
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

2+ years of experience with product complaint remediation efforts in a regulated industry
Experience supporting efforts associated with or responding to FDA/ISO findings
Experience with SAP or similar complaint investigation software

Responsibilities

Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with updated regulatory and internal standards.
Conduct retrospective investigations utilizing available data sources such as historical records, sample evaluations, image reviews, and trend analyses.
Analyze updated investigation findings to ensure accurate root cause and draft clear, concise complaint updates based on results.
Prepare and revise complaint records, including analysis summaries, closure statements, and remediation justifications.
Apply updated procedural guidelines to identify complaints requiring escalation, including initiation of Corrective and Preventive Actions (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE), based on trend analysis and reclassification outcomes.