Complaint Coord I
About The Position
Job Summary Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues. Job Description Responsibilities: Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system. Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution. Ensure complaints are closed within the system properly. Follow up on all call tags issued during its 7th & 30th day after issuance of call tag. Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys. Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures. Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times. Ensure written procedures are followed.
Requirements
- Education High School Diploma or equivalent.
- Work Experience Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
- Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
- Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.
Nice To Haves
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred.
Responsibilities
- Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.
- Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution.
- Ensure complaints are closed within the system properly.
- Follow up on all call tags issued during its 7th & 30th day after issuance of call tag.
- Issue RGA's and product returns as needed.
- Send out Customer Satisfaction Surveys.
- Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.
- Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.
- Ensure written procedures are followed.
Benefits
- Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
- Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
- For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
- We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
