Competitive Intelligence Analyst

Zoro • Chicago, IL

7h • Hybrid

About The Position

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! The Competitive Intelligence Analyst will serve as the go-to person for reference data points from different competitors to inform our pricing strategy and tactics. This role will be responsible for all tasks related to competitive data including the research, gathering, analysis, and delivery of competitive insights and recommended actions/opportunities. The analyst will partner with our external data vendors to identify opportunities for adding value through respective relationships. This role will apply a combination of data science and advanced data management skills to create and build a database of confident competitive benchmarking for both exact and functional product matches. Analysts will also require strong communication skills to translate data-driven insights into actionable business recommendations. They are expected to work collaboratively across Zoro departments including Analytics, Finance, Marketing, and many others. As a core function of Zoro's business, pricing helps drive the success of multiple projects and initiatives. A successful candidate will demonstrate an ability to understand Zoro's unique business objectives and anticipate how pricing and competitive analysis can be used to achieve Zoro's mission.

Requirements

• A Bachelor’s degree is required in related fields such as Mathematics, Data Science, Business Intelligence, Statistics
• 1+ years experience in Pricing, Analytics, Data Science or equivalent analytical field
• Proficiency with SQL , R and/or Python
• Experience in practical application of OpenAI, Gemini or other artificial intelligence APIs
• Proven history of applying problem solving skills when working with limited data & resources
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Communicating complex data analysis to both technical and non-technical stakeholders

Nice To Haves

• Familiarity with Git, Docker, and Airflow is preferred
• Previous experience on competitive intelligence/pricing

Responsibilities

• Analyze competitive needs, surveying the market to define competitor coverage goals, resources to provide, and competitive strategies to implement
• Leverage Artificial Intelligence to increase efficiency and unlock new analytical capabilities
• Interpret data, analyze results using statistical techniques and develop/maintain reporting
• Work collaboratively across Zoro departments including Technology, Data Science, Category Management, Product, Finance, Marketing and many others
• Assist in analytical projects that uncover actionable customer insights to guide short-term and long-term efforts on customer acquisition and retention
• Use strong communication skills to present findings and recommendations up to executive level and build support for pricing initiatives
• Assist in external vendor management to identify additional opportunities to drive value and maintain efficient data use.
• Understand and research fundamental drivers of Zoro’s success and partner cross functionally to test and learn
• Analyze and identify areas where further data manipulations are needed to normalize the data across competitors
• Conduct primary and secondary research on competitors’ prices and marketing strategy, understanding and assessing confidence factors for the matches received

Benefits

• Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees