Competency Center Manager
About The Position
As a Competency Center Manager at Epiroc USA, you'll be at the forefront of our service operations—driving sustainable profitable growth, optimizing performance, and ensuring safe, efficient delivery across our parts, service, remanufacturing, and consumables business. Your leadership will be instrumental in developing talent, improving processes, and reinforcing our reputation for operational excellence and exceptional customer support. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.
Requirements
- Bachelor's degree in operations, business management, or a related field preferred; equivalent combination of education and experience may be considered in lieu of degree.
- A minimum of 5 years of relevant experience in the mining or construction aftermarket sector, ideally with a background in parts and service operations, is highly preferred.
- Strong leadership presence with the ability to motivate others, make timely decisions, and delegate effectively in a dynamic environment.
- Technically proficient with strong mechanical knowledge and the confidence to resolve issues and present root causes to internal and external stakeholders.
- Demonstrated ability to navigate business applications, maintenance platforms, and reporting tools while effectively managing competing priorities in a fast-paced environment.
- Strong written and verbal communication skills, including the ability to develop reports, present ideas, and respond to inquiries across multiple levels.
- Must have a valid driver's license and be willing to travel as required to support business and customer needs.
Responsibilities
- Lead, coach, develop, and support a high-performing team by executing all phases of the employee lifecycle, including recruiting, onboarding, training, and performance. management, and succession planning, while fostering a results-driven culture.
- Implement and refine best-in-class operational standards and remanufacturing procedures for Epiroc USA, ensuring safety, efficiency, and continuous improvement using lean methodologies.
- Develop and implement appropriate business strategies and priorities for each targeted market segment utilizing territory management skills with close collaboration with sales teams to ensure full and efficient utilization of the operation.
- Build and maintain strategic customer relationships to ensure high satisfaction, loyalty, and alignment with Epiroc's long-term service goals.
- Leverage data insights to optimize operations, inventory, and service delivery in a fast-paced, results-driven environment, while aligning with sales teams to meet evolving customer expectations and regional demand.
- Collaborate cross-functionally with sales, product experts, and business line leaders to align local execution with broader commercial and technical strategies.
- Demonstrate visible leadership and a strong sense of accountability for achieving operational results, while maintaining compliance with ethical, social, and environmental standards.
- Establish and grow a technical training center to build workforce capabilities and support the rapid development of critical skills across the region.
Benefits
- Benefits eligibility begins the 1st of the month after start date
- Health care eligibility - including medical, dental, vision, prescription and telemedicine
- Wellness program
- Employee discounts
- Short and long-term disability insurance
- Life and AD&D insurance
- Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
- Employee Assistance Program
- 401(k) plan
- Direct deposit
- Tuition reimbursement program
- Paid Vacation
- Paid Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
